On Sep 16, 1:41 pm, Alex Payne <a...@twitter.com> wrote: > One thing I have noticed, though, is developers going through our user > support track (viahttp://help.twitter.com) rather than contacting the > Platform Team via a...@twitter.com or by filing an issue on our issue > tracker. Our user support folks try their best, but they're often not > able to answer developer questions and are likely to hand that issue > off to our team and close the ticket. Contacting us developer-facing > folks is a much better way to get your issue answered.
Do developers not use or respond to the support tickets directly? - alex
