Hi Debster, We have 4 U2 based products: - Avanti - DataFlo - Manage 2000 - ManFact
Across all 4 products we maintain Support, Development & Consulting groups in support of each of these products. We have a strong commitment to each of these 4 products; there is continuing development of the core applications and ancillary offerings... Indeed we have just released Avanti 9.4.6 which has as 3 major themes encompassing a myriad of enhancements (many of which are user driven): - Purchasing - Ease of Use - International Along with the continuing development of the products we have a very strong commitment to proactive customer communications (even to the point of airing our dirty laundry in public with our weekly patch bulletins)... These communications are, broadly speaking, covered in 3 areas: - Monthly eBulletins: These are filled with news and information geared toward a specific product (e.g. Avanti), we have an emphasis in these newsletters not on marketing but technical information (both product and technology). - Weekly Patch bulletins: Here we publish the latest hot issues relating to the products, including (if applicable) the patch; these patches may be downloaded & applied immediately rather than waiting for the next product release (if so desired)! - LISTSERV e-mail forums - some 25+ focused e-mail forums have been created, users are free to discuss any facet of their product; this results in some very informative and sometimes heated discussions. We also work closely with our suppliers, whether IBM or other third parties, to ensure that there is a 2-way dialog & that we may work effectively & efficiently. One of the key features of the way that we deliver product is in the way we empower our users to take the product & make it their own! Therein lies a danger, it is very easy to customize but with the customizations comes the maintenance problem, keeping the product up to date (particularly if a site has had a long history of different programmers working on it) can be a bear. Having said that I know of sites who look forward in anticipation of the next release, they race to see who can be first to go live on the latest & greatest... Competition can be fun (in a strange way) sometimes. We spend a lot of time & effort listening to our customers, constantly trying to improve services & support; if there are problems we rely on feedback to identify & rectify problems. If you are having issues then please feel free to contact the appropriate Support Manager or myself and I will direct you to the appropriate resource (if not myself). Martin Martin Canty Technical Support Manager - iSolutions www.epicor.com Tel.: (858) 352-1439 Fax: (858) 352-1494 E-Mail: [EMAIL PROTECTED] 5010 Wateridge Vista Dr, San Diego CA 92121 USA This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
