I always did this via a write to a 3rd file -- the Call Center software updates some file, and then my application 'looks' there for anything for it as it does a screen change. If there is data there, it looks up if it can and populates, or it just says 'No data for Phone # xxxxxxxxx' and then at the end offers to save the customer data under that number for next time.
In my case, I had user data tied to extension nubmer, so when they logged on, I would know what extention number file to 'poll' in the shared file - the Call Center software wrote a record with a 'key' of extension grabbed the line, and the ANI info from that call and date/time/hold etc in that record - the our side then 'read' of the record of our extension and looked up the phone nubmer, and presented the other stats (# called, time on hold, etc.) Sounds like a lot, but it can actually work pretty well - you just have to build in 'grace' time and error cycling since the writes and reads can sometimes be out of alignment if the call center processor gets backlogged. In the old days (probably better now!) the call center software would be MINUTES behind on who had what - so we had to just 'throw away' those records - that was the biggest pain to write (as always) - the error logic!! DW -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hester Sent: Monday, January 09, 2006 5:34 PM To: U2 Users Discussion List Subject: [U2] [UV] Callcenter screen pop We're looking into new call center software and trying to determine to what degree we can integrate incoming call handling ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
