We've built a link between the third party call center system and our UV system using Redback and the RBOs. It involves mapping the users and what port they are logged into to determine where to 'pop' the data. It pretty slick and it's very fast. The Redback solution provides for connection pooling so our license requirements are reduced compared to some other options. Something to consider if your installation is of any size at all.
Gordon J. Glorfield Sr. Applications Developer MAMSI (A UnitedHealth Company) 301-360-8839 [EMAIL PROTECTED] wrote on 01/09/2006 06:34:12 PM: > We're looking into new call center software and trying to determine to > what degree we can integrate incoming call handling with our UV order > entry software. Assuming that we've captured either a phone # via > caller ID or a customer account number by having them key it in, does > anyone know of a way to push this information into a green-screen UV > application? The call center software packages we've looked into a > Windows based, and we use Accuterm to run our UV applications. The only > way I can see this working is if the customer service agent is sitting > at the appropriate order entry prompt in the UV application prior to > answering the phone (which is acceptable), and the data is then sent to > Accuterm (or some other terminal emulator). Has anyone done anything > like this? > TIA, > John > -- > John Hester > System & Network Administrator > Momentum Group Inc. > (949) 833-8886 x623 > http://memosamples.com This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
