The first, and sometimes less obvious, question is how does your phone system handle TAPI and offer data on calls? We looked into doing account lookups with our MV system and ran into some procedural issues that affected the process flow. In addition to that, the phone number lookups were 60/40 split between irrelevant source numbers and accurate source numbers. When someone calls from a corporate office, the odds of you having the main CID number on file can be random. Many companies use DIDs with their PRIs and T1s, so the main number filed on the CID info is not the number the contact provides for you to store in the database. So, you would have to do a data match and cross-reference process for some time to make sure your lookups work properly for the accounts on file. For new accounts, it'd be easier since you can cross-reference the CID that came in to the number/account given via voice.
Regards, ---------------------------------------- Glen Batchelor IT Director All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com ---------------------------------------- > -----Original Message----- > From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- > boun...@listserver.u2ug.org] On Behalf Of Jim > Sent: Wednesday, August 26, 2009 10:53 AM > To: u2-users@listserver.u2ug.org > Subject: [U2] Telephony and U2 > Importance: High > > Has anyone implemented Microsoft TAPI in a Universe application? > > > > Typical initial requirement: > > > > U2 program receives data identifying calling customer/person. > > U2 user sees customer(s) incoming call on screen, clicks to answer. > > Incoming phone number allows automatic U2 data display. > > > > More elaborate options are needed if the simple things are reliable. > > > > I'd be interested in developers who have done this or have already > developed > U2 software available. > > Specific user references to discuss their experience would be great. > > > > > > _______________________________________________ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
