I'm not greatly familiar with Universe but I have a background in programming and Unix so I hope I can figure this problem out. I have access to AIX and DataVu Query.
We use Activant Eclipse which seems to be built on Universe and their support is completely useless. Their technical support keeps blaming our problem on a network issue which doesn't even make sense and their networking department has already proven isn't the issue. We've been working with them on the issue for more than a month without progress so I need to find another way to fix the issue. We have a process that takes a customer id and some order parameters and pushes an order into the system and returns the resulting order number or an error. Our problem is that for a certain customer that we use a lot is that it allows the order to be pushed in, without failing, but does not return an order number or an error. Orders from other customers work as expected. Originally the problem started when we were pulling a report for that customer with their order history - which failed. To me this suggests that someplace there is a lock in place for that customer that hasn't been removed or something of that nature. Any ideas how I could look for this or fix it? Thanks, Michael McGlothlin _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
