Done all of that.  Thanks

John Israel

Sent from my iPhone

On Jan 22, 2012, at 5:16 PM, "Martin Braid" <mbr...@epicor.com> wrote:

> 1) Try stopping/starting RedBack
> 2) Ensure that you are an SB ROOT user and log to LIVE to ensure everything 
> compiles (rolling to LIVE does not recompile - you have to log there)
> Martin
> 
> -----Original Message-----
> From: u2-users-boun...@listserver.u2ug.org 
> [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Jordan
> Sent: 22 January 2012 06:00
> To: U2 Users List
> Subject: Re: [U2] Redback Connection Problem
> 
> Hi John
> 
> My guess is that there are security restrictions on the Live system that are 
> not on the test system
> 
> Regards
> David Jordan
> 
> -----Original Message-----
> From: u2-users-boun...@listserver.u2ug.org 
> [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R.
> Sent: Sunday, 22 January 2012 2:53 PM
> To: 'U2 Users List'
> Subject: [U2] Redback Connection Problem
> 
> I have 3 UniData accounts (LIVE.DATA, PILOT.DATA & TEST.DATA).  Each has its 
> own web site (live, pilot & test).  We are using Redback (U2 Web DE).  We are 
> using Epicor's Avanté backend and a HEAVILY customized version of their 
> ePortal web software.  Over the past few months, I have developed code in 
> TEST and moved it to PILOT for user testing.  Everything works 100% in TEST 
> and PILOT.
> 
> Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, 
> Redback objects, etc.)  There are 2 ways that the web pages connect to 
> UniData:
> myCart.Open2 account,"SF:oPreOrder"     - where
>      myCart is the object
>      account is the ePortal account (sister account to the Avanté account)
>   and
> oOrder.Open2 accnt,"SF:oOrder",userid,passwd    - where
>      oOrder is the object,
>      accnt is the Avanté account
>      userid is the Redback login
>      passwd is the Redback passwd
> 
> I have never been told the reason for a difference, but it works cleanly in 
> TEST and PILOT , but the 2nd type of connection is failing in LIVE.  I have 
> confirmed that the userid and password are correct (the same in TEST and 
> PILOT since Redback is global) and accnt is the intended Avanté account.
> 
> If I do not get success over the weekend, I will be contacting Epicor for 
> help, but I would REALLY like to get this working before Monday.
> 
> Any thoughts?
> 
> John
> 
> 
> 
> 
> 
> 
> John Israel
> Senior ERP Developer
> 
> Dayton Superior Corporation
> 1125 Byers Rd  Miamisburg, OH 45342
> Office: 937-866-0711 x44380
> Fax: 937-865-9182
> 
> johnisr...@daytonsuperior.com
> 
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