Charlie:
Welcome to the new world of technology. sigh...
Bill
------------------------------------------------------------------------
----- Original Message -----
*From:* cwn...@comcast.net
*To:* U2 Users List <u2-users@listserver.u2ug.org>
*Date:* 10/24/2013 6:49 AM
*Subject:* Re: [U2] [OT] Support Ticket Software
Thanks for the link, Larry. It appears that's the right company. Their
sales people couldn't answer my question and referred me to tech
support. After going through their telephone hell I sat on hold about
45 minutes and gave up. From their forums it appears that the
originator of a ticket can be given permissions to view or edit
tickets, but doesn't have to be. I don't know if I can persuade BC to
do it, though.
Charlie
On 10-23-2013 12:19 PM, Larry Hiscock wrote:
http://www.salesforce.com/remedyforce/features/
Larry Hiscock
Western Computer Services
-----Original Message-----
From: u2-users-boun...@listserver.u2ug.org
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah
Sent: Wednesday, October 23, 2013 8:47 AM
To: U2 Users List
Subject: Re: [U2] [OT] Support Ticket Software
Hi Symeon,
I had looked at salesforce and it wasn't really intuitive that they
had a
support ticket system. I think they are the one, though. The reason I
was
curious is that BigCommerce said that under the new system they
sprung on us
unannounced over the weekend, we could enter support tickets, but not
look
up or view tickets we'd submitted. I thought that was rather strange.
I've
never used a system before where I couldn't view my tickets. The old
system
they used allowed viewing of tickets, and responding either via email or
online. It's just one more capability BC has taken away - and to think I
moved away from Intuit for doing that very same thing...
Thanks,
Charlie
On 10-23-2013 2:14 AM, Symeon Breen wrote:
The secure server at force.com , e.g. secure.force.com ? which
would be
salesforce - and they do have ticketing software
-----Original Message-----
From: u2-users-boun...@listserver.u2ug.org
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie
Noah
Sent: 23 October 2013 03:55
To: U2 Users List
Subject: [U2] [OT] Support Ticket Software
My online store platform has switched to a new support ticket system
called secure.force, but I can't find any info on the company that
markets it, and of course, my provider won't tell me anything about it.
Has anyone seen or know anything about it?
Thanks,
Charlie
Tiny Bear Wild Bird Store
Home of "Safety Net Shipping"
http://www.TinyBearWildBirdStore.com
Toll Free: 1-855-TinyBear (855-846-9232)
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
_______________________________________________
U2-Users mailing list
U2-Users@listserver.u2ug.org
http://listserver.u2ug.org/mailman/listinfo/u2-users
