Sounds promising. /s
On 2/26/2017 10:03 AM, James Wilson wrote:
I replied to some of the emails and asked what they meant, but got no
response.
On Feb 26, 2017 10:50 AM, "Hexis" <lists@hexis.consulting> wrote:
Yeah, also unclear on what exactly that means. I RMAed a
RocketDish-30 feedhorn and was told it was backordered, then got
this weird invoice e-mail deal..... I have hard time believing
that Ubiquiti doesn't have a RocketDish Feedhorn in stock. Same
deal with a number of other very common items I submitted, all of
them "back-ordered".
On 2/26/2017 9:47 AM, James Wilson wrote:
We got the same for our last RMAs. Very confusing, don't
understand. Surely there is a better way...
On Feb 26, 2017 10:45 AM, "Hexis" <lists@hexis.consulting>
<mailto:lists@hexis.consulting> wrote:
So... the "invoice blah blah generated" means what exactly? I
got this for the first time on a couple of RMA devices in the
past few weeks, but this was only after Ubiquiti e-mailed me
and said that they were "approved, please allow 1-2 weeks for
shipping", then I got another e-mail that said "Items
back-ordered", then I got a similar e-mail with this "Invoice
to be generated" deal.
On 2/26/2017 12:26 AM, Rory Conaway wrote:
Ben, to be clear, we submitted at least 10 devices if not
more and it took at least a week to hear back on most of
them. I will confirm what you are saying in terms of proof
of purchase being required only if it’s out of warranty but
I do know most devices are pre-screened by date code to see
if it’s even worth RMA’ing. That also wasn’t the way it was
presented to me by my staff but to be fair, I’ll confirm it
in the morning. Thanks for following up.
Rory
*From:*ubnt_users-boun...@wispa.org
<mailto:ubnt_users-boun...@wispa.org>
[mailto:ubnt_users-boun...@wispa.org
<mailto:ubnt_users-boun...@wispa.org>] *On Behalf Of *Ben
Moore via Ubnt_users
*Sent:* Saturday, February 25, 2017 10:39 AM
*To:* Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.:
Invoice #To Be Generated
So, just to make clear here...There isn't a new policy that
has been put into place. The unit that was being submitted
was out of warranty period.
According to RMA team there were 2 RMA's submitted on
February 6th and 1 was for out of warranty product (this is
where proof of purchase must have come in). The other RMA
was received and was shipped back to you in 1-2 days.
Thanks,
Ben
On Fri, Feb 24, 2017 at 11:05 PM, Rory Conaway
<r...@triadwireless.net <mailto:r...@triadwireless.net>> wrote:
It wasn’t rejected but I think it took a week to hear back.
In fact, several more came through today.
Look, this is kind of like Trump’s Executive Order. It just
seems like it got dropped on us with no notice and we
weren’t prepared. And it’s taking a long time to get a
response so it seems like maybe it wasn’t ready internally
either.
Rory
*From:*ubnt_users-boun...@wispa.org
<mailto:ubnt_users-boun...@wispa.org>
[mailto:ubnt_users-boun...@wispa.org
<mailto:ubnt_users-boun...@wispa.org>] *On Behalf Of *James
Craig via Ubnt_users
*Sent:* Friday, February 24, 2017 8:56 AM
*To:* Ben Moore
*Cc:* James Craig; Ubiquiti Users Group
*Subject:* Re: [Ubnt_users] FW: Ubiquiti Networks, Inc.:
Invoice #To Be Generated
Taking a look in this one.
On Feb 24, 2017 10:51 AM, "Ben Moore" <ben.mo...@ubnt.com
<mailto:ben.mo...@ubnt.com>> wrote:
Was this one rejected?
James - can you check on this one and see what issue is?
On Thu, Feb 23, 2017 at 9:25 PM, Rory Conaway
<r...@triadwireless.net <mailto:r...@triadwireless.net>> wrote:
Here is one we submitted last week for example.
Rory
*From:*UBNT RMA [mailto:r...@ubnt.com <mailto:r...@ubnt.com>]
*Sent:* Thursday, February 23, 2017 5:33 PM
*To:* Rory Conaway
*Subject:* Ubiquiti Networks, Inc.: Invoice #To Be Generated
2580 Orchard Parkway
San Jose CA 95131-1033
US
*Replacement RMA*
Date
02/23/2017
Replacement #
US1077722
Ship Date
02/23/2017
Tracking #
1ZA92T380351123711
RMA No.
Return Authorization #RM111141
End User Email
r...@triadwireless.net <mailto:r...@triadwireless.net>
Shipping Code (2)
*Item*
*Quantity*
*Description*
LocoM5(US)
1
NanoLocoM5 MIMO CPE, AirMax US
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