Jurgen Gaeremyn schreef: Ik heb Jan C akl gevraagd me van ub be te schrappen.
ik heb daar niks verloren ... ik zie geen racisme in fr, dus .. Marc > Hi, > (I've put the people who replied to this poll in BCC - I apologize if > you get this message twice) > > I did a little experiment with the Ubuntu Support points map: On July > 13, between 21:45 and 21:50 I sent a mail to 27 points on the map > asking for help on installing Ubuntu in dual boot. At the end of the > posting, you'll be finding a more detailed output. > > Here's my impression: this could be a great tool! The members who do > respond, are very motivated and like to help out. The active > volunteers love helping out and are quite effective in it (according > to their own judgement) Too bad that more than half of the volunteers > didn't even answer (possibly, some of them are away for holidays). > > The support map could be of a serious added value (talk about it on > the Dipro fairs, refer people to that map if you give them a CD or > some information... it definitely lowers the threshold to give it a > try) but the support point should have to be able to: > > * disable them temporarily (holiday/exams mode) > * remove themselves > * easily find a spot to find/add support info > > It could surely a perfect community-based "first line support". For > help with more advanced issues, possibly a second level of support > would be great (so you can help people out by sending them to an > expert level... possibly including some paying services like Canonical > support) > > My impression was consolidated that if we want to efficiently use this > support map, we need to be quite confident that people are getting at > least a reply when counting on the Ubuntu-be support map. Here's my > suggestions: > > * All existing members get a mail with a "reactivation link" (or > something similar) that needs to be clicked on te remain on the > list. Possibly this would be a nice moment to ask some > additional information (opt-in to a possible future announcement > list? - see further) > * Maybe each request could have an additional (f.e. 1 week > delayed) automatic mail asking the initial user if they got an > answer to their question. Not sure about the technical > feasibility of this... > > > The opinions about the mailinglist are mixed: some see it as a > "wealthy source of information" ... others get annoyed by the plethora > of different levels of discussion. Possibly, there should be a > distinction between a more low-traffic announcement-list (sending > reports from IRC-meetings, information, ... in a moderated and more > top-down fashion) and the current existing discussion-list. Many hope > for the first and drown in the latter. > > A few weeks ago there was a discussion about abusing the volunteers by > sending them an unsollicited bulk e-mail... well, unless I was > completely fooled: every single person who answered to my question was > glad getting some interest and liked to be noticed as a volunteer. Not > a single person sounded bothered by this initiative. > > Friendly regards, > Jurgen. > > Here are the factual results: > > /*1. Speed of response*/ > > * 4 persons answered that same day > * 6 persons answered the next day > * 2 persons answered July 15 > * 15 persons didn't answer yet > > /*2. Type of answer (of 12 active ones)*/ > > * 1 person answered not having time anymore (studies) > * 6 persons asked where I live - and would then help > * 5 persons already gave some advice, and would also help if > needed (1 by searching for a lug in my area) > > > I replied these persons that this was actually a test. I also asked > them a few questions. > > /*3. Reactions towards the test*/ > > * 11 persons answered the questions > * 7 persons even thought this was a good idea or that it was only > normal this happened > * 1 of them suspected it to be a test (followed the mailinglist) > * 1 person did not reply anymore > > /*4. Answers to the questions > */ > > A. Did people contact you in the past through the Ubuntu support map? > > * I got Ubuntu related questions regularly, and could answer > most of them. > * I get support requests through the Ubuntu support map every > now and then, but feel I'm pretty much on my own with them. > I'm missing a decent structure inside Ubuntu-be. > * Defenitely, I think about 5 times. In my experience people > often get in touch for a CD but if you lead them to the > right how-to's, they dare try it themselves too (which gives > them a good feeling if they succeed too -> self confidence). > If I could give some advice: maybe you could create a > wiki-page that could get sent to all support points once a > year containing support tips (which they could then append). > f.e.: how to download - burn a CD. > * I've been doing this a few years now, and have lead several > people 'on the right path' > * Yes, but only very little. I've been on the map for several > years, but only got a 5-some requests. > * Yes, twice of which one successfully. > * Not exactly I am a GNU/Linux's old user and usualy I give help. > * Yes. Your request was the 4th. I always answered > immediately. I could get in touch with one of them in > person, the other 2 remained without response. > * I have been contacted frequently in the past and have always > taken responsibility. > * Yes, about 4 times I think. > > B. Do you feel enough envolved in Ubuntu-be (f.e. would you like > to recieve a mail every now and then?) > > * I think so - I don't know what you the mail could possibly > tell me. This doesn't mean I would oppose. > * I have a good friendt with whom I organized release parties > in the past. My partaking in Ubuntu-be is very little at the > moment, mainly because of the quarrels ("hele hoop heisa") > on Ubuntu-nl and because of the lack of organisation and > support from Ubuntu-be. I would be glad to commit further > and help support the volunteer base if the structure would > improve. > * I'm on the mailing list, but I would like to feel more involved > * Yes I do. I'm subscribed to the newsletter, but I prefer to > stay on the background. > * Messages can't hurt, but the mailinglist seems to do a good > job here. > * I would like that, even if it's about Linux Mint (which I > like as much) > * Maybe not but in GNU/Linux Yes > * I try following the mailinglist. That's definitely enough > information for me. > * I feel envolved enough. Actually I don't want to get > involved much deeper as it starts handling tiny > ("pietluttige") topics. I prefer standing out there on the > field. > * As a matter of fact, I'm on that list to help out people - > and that's it. It would indeed be appreciated if we would > recieve a little mail every now and then. > > C. Do you have contact with other Ubuntu users in your area? > > * Yes, but I already knew them before I knew they used Ubuntu > * I'm working as developer on an Ubuntu system. If you count > my colleagues: yes. :) > * No, but I also don't feel the need. > * Yes, I'm member of HCC and L2U, also our company works > purely on Linux (gentoo, but it's linux: www.easics.com ) > * no > * Yes I have some contacts in diferent LUG Belgian and French > * Yes and no. I have a few friends unsing GNU/Linux (and > sometimes Ubuntu) but not real Ubunteros > * I keep in touch through Dipro fairs with volunteers from the > Ghent region and with the regulars. Furthermore, plenty of > my friends use Ubuntu and obviously I see them regularly too. > * None at all... > > D. Would you like to recieve information about (and possibly be > asked for lending a hand in) events in your area? > > * I don't think very much is going on in my area (and I > wouldn't have time to help either) > * Obviously. Last year I helped a little (fosdem 8.04 - > Hasselt Release Party) but due to working on the house, I'm > on none active for the moment. From September forward, I'm > planning to jump on the wagon again. > * No, I think it's enough to be a support point. > * I'm invited through the mailinglist, the IRC-meetings and > the reports of the those meetings > * I had to help some friends to made their own LUG in > Anderlues; I'll join mine and invite some others in semptember. > * Defenitely. Unfortunately I don't have much time to help > out, but being able to talk about these events with my > family and friends is important too. > * I really enjoy helping on events and it's a very fun way to > be in touch with other ubuntu-be volunteers. I was very > sorry I couldn't make it to the last Ubuntu Release party in > Ghent. > * If I'd be available, I'd surely attend. > > E. Did you try to remove yourself from the list? (to the person > saying not having anymore time) > > * I don't feel the need for that. If persons ask specific > questions, I try answering those by mail. For main questions > (like the one you asked), I decline the requests. > > /*5. Additional comments */ > > * Organize some kind of "general meeting" at a central place in > Belgium (f.e. the geographical center of Belgium: > http://nl.wikipedia.org/wiki/Geografisch_middelpunt_van_Belgiƫ) > * I'm active in 2 school parent boards. I try giving a > demonstration every year and also invite the ICT-coordinator. I > think this is the key to spreading Linux (Ubuntu): less > licensing fees. If we can convince schools, you get an extra > 1000-some new users per school. We should try participating in > the "ICT dagen" (http://ictdag.be - the next one is on January > 10, 2010) > * I'm also member of the mailing list and followed the discussion > with little interest. It might sound harsh but I think there's > too much mails about stupid subjects. Sometimes I experience the > ubuntu-be mailinglist as a spam mailinglist. I have been helping > on Dipro fairs in Ghent for 5 years and find this much more > important than discussions about "the language of the > mailinglist" etc... > -- Shortwave transmissions in English, Francais, Nederlands, Deutsch, Suid-Afrikaans, Chinese, Dansk, Urdu, Cantonese, Greek, Spanish, Portuguese, ... http://users.fulladsl.be/spb13810/swlist/ http://radiolanguages.tk Stations list: http://users.fulladsl.be/spb13810/txlist/ -- ubuntu-be mailing list / mailto:ubuntu-be@lists.ubuntu.com Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-be