jean7491 schreef: > As far as I know, we have no idea about how many requests are sent to
> the support points and how many answered. Likely only a minority of > people who did not received any answer are sending claims to other > contacts in Ubuntu-be. The last 2 years I received 10 or so questions via ubuntu sites. Mostly are hardware related. People read/hear that Linux in general doesn't need that kind of heavy or new hardware as XP, Vista or 7. But 5 times people where thinking that Ubuntu can reanimate old 286/386 or 486 computers with the hardware that was common 12/15 years ago. Sometimes I can do some things on a 486 but the performance, even with xbuntu, is poor and people are sad about that... > Here 2 recent examples of claims I was informed about: > > Op 23 oktober 2009 15:25 heeft John ... het volgende geschreven: >>> Ik heb al twee steunpunten gemaild voor ondersteuning voor een > demonstratie >>> in Depenbeek (Limburg). Ik krijg geen antwoord, misschien is uw > mailsysteem >>> niet in orde... >> Antwoord: We zijn ons bewust van de gebrekkige kwaliteitscontrole > binnen het >> huidige steunpuntensysteem. We zoeken naar een oplossing, maar die >> is er nog niet. Otherwise I received 2 questions from small compagnies to reorganise there win98/2000/xp environment to a linux platform but where angry that it gonna cost them money. Not for the software but for the working time I had to spend: "why pay linux is free"... About demos I can be short. I give demos in the house here. I have not the time to go to everyones home, something they asked in the very begin period Ubuntu was released. > Op 04 oktober 2009 15:25 heeft Paul ... het volgende geschreven: >>> Ik heb een mailformulier ingevuld voor Vrije Vogel te Marke – > Kortrijk daar >>> die persoon dicht bij mij woont… Heb echter nog geen reactie >>> mogen ontvangen… >> Antwoord: Het steunpuntensysteem heeft in zijn huidige vormen > beperkingen qua >> kwaliteitscontrole. We zijn ons daarvan bewust, en er wordt aan >> gewerkt, maar we kunnen u op dit moment niet verder helpen. > > In the same IRC meeting report : "Pierre, who was managing the map, > wrote :"The current site is a dead end." He does not have enough time > at hand for another project based on drupal. His proposal is to > remove the current map website. and eventually to use the actual > database as it is. The removal of the current map without replacement > could give a wrong idea of the willingness of Ubuntu-be to support > newcomers. The availability of local help is is one of our best > arguments to convince beginners. We should maintain a kind of support > points network, where beginners can find help when needed. It should > not be a one man task, but a team work of several people. Any > comment? (in the mailing list)" I have no solution for the map. I'm on it and from time to time I get a question for help. In my case I got 25% of the questions via ubuntu sites. And 75% of the support I give is free support that is managed in minutes. Mostly it is about hardware that is not supported and the use of Wine to try that a special kind of software can used on ubuntu. > Everyone is concerned by solving this problem. Feel free to comment > this topic and to send your suggestion. My 2 cent... -- Patrick Coeman ICT consulting Debian GNU Linux, Ubuntu Linux, MS-win XP, 7, SBS server. BTW / Ondernemingsnummer: BE-0868.969.748 Richardstraat 36 te B-2060 Antwerpen T:038777998, F:032264402 GSM:0476959505 http://www.171.be -- Patrick Coeman ICT consulting Debian GNU Linux, Ubuntu Linux, MS-win XP, 7, SBS server. BTW / Ondernemingsnummer: BE-0868.969.748 Richardstraat 36 te B-2060 Antwerpen T:038777998, F:032264402 GSM:0476959505 http://www.171.be -- Patrick Coeman ICT consulting Debian GNU Linux, Ubuntu Linux, MS-win XP, 7, SBS server. BTW / Ondernemingsnummer: BE-0868.969.748 Richardstraat 36 te B-2060 Antwerpen T:038777998, F:032264402 GSM:0476959505 http://www.171.be
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