Have a look at "Limux"

http://en.wikipedia.org/wiki/LiMux
http://www.muenchen.de/Rathaus/dir/limux/english/index.html

Maybe you can send a mail to li...@muenchen.de - I think they would also be glad to answer specific questions...

Grtz,
Jurgen

On 04/12/12 22:51, Jan Bongaerts wrote:
Thanks.
I guess it gives an idea.
Is this going to be comprehensive enough for a municipality though? Don't
they need some intensive labour with its implementation? Maybe some people
need training?
I read an article stating that the Munich City Council is budgeting 30
million to implement Linux. Sounds like a bit more than just an 'access to
a knowledge base'.
Cheers,
Jan.

On 12 April 2012 22:34, Jurgen Gaeremyn<jurgen.gaere...@pandora.be>  wrote:

Hi Jan,

Canonical offers professional support - here's a link to there standard
packages:

http://shop.canonical.com/**index.php?cPath=41<http://shop.canonical.com/index.php?cPath=41>

Obviously you could get in touch with local companies that offer Linux
support. When googling for "linux support", I found a few interesting
links. I'm pretty sure they'll be glad to offer you a competitive price for
a service level agreement if you send them an inquiry.

http://www.multiseatcomputer.**be/multiseat-helpdesk.html<http://www.multiseatcomputer.be/multiseat-helpdesk.html>
http://www.linuxbe.com/**support.html<http://www.linuxbe.com/support.html>
http://www.it3.be/

Grtz,
Jurgen.


On 04/12/12 22:15, Jan Bongaerts wrote:

Hi Guys,
I am getting involved in giving presentations about Ubuntu for a computer
company (www.to-my-taste.com) that is promoting silent and
energy-efficient
computers for large offices, especially city councils and
semi-governmental
organisations.

One of the things that I will definitely be asked, is the cost of
professional support.
I realise that there is no standard answer for this, and that it should be
tailor made, but at least I should have some idea.

Does anyone have experience with this? Any input is welcome, I am really
clueless.

Thanks,
Jan.








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