Hello Bug Control, I would like to apply for bug control membership for the Canonical Support [1] team. The Canonical Support team is responsible for providing support for Ubuntu Advantage customers. The team is a restricted Canonical team.
The reason we would like to join bug control is to have access to bugs which we currently do not have access to in order to better support our customers by gaining access to other reports which may assist us in debugging issues as well as obtaining workarounds for issues that have already been reported. We would like to be able to access the private crash reports in Launchpad because our customers are often reluctant to send the reports to Launchpad or the Error tracker when they have a crash. The support team will participate much less in the role of assigning importances to bugs and more of triaging, reproducing, and debugging issues which arise for our customers. We have no specific set of packages that we will be working with, just what comes to us from our customers. I [2] will serve as the initial representative between the support team and bug control. There is also interest from others in the team in becoming full bug control members (and not just by being part of the support team). The support team being added to bug control will increase the level of service that we are able to provide to our customers making a better experience for all involved.. [1] https://launchpad.net/~canonical-support [2] https://launchpad.net/~cjohnston Thanks, Chris -- Chris Johnston <[email protected] <[email protected]>> Canonical Ltd. www.ubuntu.com
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