Pedro and Sebastien, I know this is going to sound harsh, will probably upset a lot of people, and probably get me kicked off of here, but please think about the user experience before doing so. Please take this criticism and use it to make the user experience better. We want to make Ubuntu as pleasant to use as possible - and that should include bug submission. I appreciate the hard work and dedication to this open-source effort, but I feel like this should be brought out in the open.
I thought I did exactly what Sebastien said - "somebody having the issue should send the bug upstream where the people writting the software will read it too". I was having an issue with Ubuntu and I sent it "upstream" to this bug reporting system where I assumed "the people writing the software will read it". I reported the bug here and I assumed that someone would investigate and persue it from there. This practice of marking the status invalid and telling the person who submitted it that they need to send it upstream does not promote bug submission. Frankly, it is a hassle because I don't know where "upstream" I'm supposed to send it. I wouldn't know what to do even if I could find "upstream". Did anyone consider that??? When Sebastien said "changing to new" because it was an "upstream" problem, I assumed this was all taken care of an that someone from the Ubuntu community would be addressing it and passing it on as necessary. When Pedro asked "did you sent it upstream", I assumed Pedro was asking Sebastien because upstream is ambiguous from my point of view and no one directed the question to me. I just used the bug submission functionality inside Ubuntu to submit a small issue that I was experiencing. I didn't know I was going to have to walk it through every step of the process. I don't mind collecting data, but if you have several things you want the person to do, it would be better if someone provided a list of the data to collect upfront instead of pinging back and forth and not explaining exactly what needs to be done. This is not very user-friendly and certainly falls short of "Linux for Humans". In all likelyhood, the majority of Ubuntu users would have less experience with Linux than I have and requiring all these steps to be performed with little to no explanation is an almost sure-fire way to bury bugs. So the question is - are the bugs really being fixed or are they all just being deemed invalid because the user, who thought it would be a simple one or two step process to improve the product, just gives up after being asked to do task after task? In addition, if you are addressing one person in particular out of a group of people, it would be more effective if you addressed them by name or some other unique identifier, so they will know you are talking to them and not someone else in the thread. I hope I have not offended anyone, because that is not the intent. I just wanted to emphasize that one-liner responses using phrases like "this is an upstream problem", not explaining what to do or who should do it, and then closing out the ticket are just not effective problem resolution. Thank you for your effort. -- System monitor displays incorrect disk usage sizes https://bugs.launchpad.net/bugs/269204 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
