Public bug reported:
Currently apport will ask a user if they want to submit a bug, then
bring them to Launchpad where the user is met with a variety of options
when filing a bug. Its clear, from subscribing to many bug reports, that
theres several points of confusion about what this involves.
1. Non-technical users don't understand technical details of the bug
like "undhandled exception in...", process signals, or exit statuses. It
is unreasonable for them to make a decision as to weather or not a bug
is a duplicate based on this info. The language on the bug reporting
page should be modified to say something like "I think my bug looks like
this" or "Launchpad thinks these bugs are similar. Do you want to
subscribe/contribute to an existing report or start a new report?"
2. It is apparent from the volume of e-mails that are sent to Launchpad
bug subscription lists with only the word "unsubscribe" in the body or
subject that the current apport workflow encourages users to subscribe
to bugs when they have no meaningful or valuable information to
contribute, particularly when they are reporting a duplicate. Something
should be done to alert these users that subscribing to a bug means they
may get a lot of techie e-mail. There should be some sort of option box
like "please allow developers to contact me for further information" vs
"please subscribe me to all developer discussions related to this bug
(you may get lots of very technical e-mail)".
This issue has a major, negative impact on the Ubuntu and Launchpad
communities. It makes it difficult for people who are interested in bugs
to go about reporting and fixing them in an orderly manner, and it makes
end-users averse to participating in the bug reporting process.
This issue should be addressed in either Launchpad, Apport, or both.
** Affects: apport
Importance: Undecided
Status: New
** Affects: malone
Importance: Undecided
Status: New
** Affects: apport (Ubuntu)
Importance: Undecided
Status: New
** Also affects: apport
Importance: Undecided
Status: New
** Also affects: malone
Importance: Undecided
Status: New
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Apport should make clear to non-technical users what happens when submitting or
subscribing to a bug report
https://bugs.launchpad.net/bugs/357358
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