** Description changed: Binary package hint: network-manager - This is so frustrating, loosing internet connection frequently: + Short version: - Modem connection (and thus the current ppp connection) with the Dell XPS - M1330 internal UMTS / HSDPA modem silently drops dead at times (around - 1-4 hours after connection, sometimes 8-10 hours afterwards, sometimes - 0.5h etc - very randomly it seems, but certain for sure), with no other - choice than to suspend and resume the laptop to be able to connect - again. Not a favorable workaround since suspend fails around 1 time of - 10... + Modem communication drops to a non-working state at seemlingly random times. In that state, serial communication times out. If the driver is reloaded and Network Manager restarted, nm doesn't detect mobile broadband capabilities: + Apr 28 13:28:28 motin-xps nm-system-settings: SCPlugin-Ifupdown: device added (udi: /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0, iface: (null)): iface not found + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB1): ignoring due to lack of mobile broadband capabilties + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB0): found serial port (udev: hal:GSM) + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB0): ignoring due to lack of probed mobile broadband capabilties + + Only a suspend+resume cycle resets the modem to a working state again: + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): found serial port (udev:GSM hal:GSM) + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): new Modem device (driver: 'option') + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): exported as /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0 + + And the modem can be used as usual. + + + Long version (the attachments is in a comment below): + + This is so frustrating, loosing internet connection frequently. + + Modem communication (and thus the current ppp connection) with the Dell + XPS M1330 internal UMTS / HSDPA modem silently drops dead at times + (around 1-4 hours after connection, sometimes 8-10 hours afterwards, + sometimes 0.5h etc - very randomly it seems, but certain for sure), with + no other choice than to suspend and resume the laptop to be able to + connect again. (Not a favorable workaround since suspend fails around 1 + time of 10...) At times that I just have noticed the internet connection dropping dead I have looked in syslog, kern.log and dmesq for a trace of that something particular was logged, but find nothing at all... I tried enabling debug options in ppp option, but the connection process stops before even attempting a ppp connection. - All I can come up with atm is a serial log for when it is not - successful: + In the failed state, without reloading the option-drivers, I performed a nm serial debug log + NetworkManager: <debug> [1240826372.112830] nm_serial_device_open(): (ttyUSB0) opening device... + NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. + NetworkManager: <debug> [1240826387.214334] nm_serial_debug(): Sending: 'ATZ E0 V1 X4 &C1 +FCLASS=0 + ' + NetworkManager: <debug> [1240826389.419279] nm_serial_debug(): Error: too many retries sending: 'ATZ E0 V1 X4 &C1 +FCLASS=0 + ' + NetworkManager: <WARN> init_done(): Modem initialization timed out - NetworkManager: <info> (ttyUSB0): device state change: 1 -> 2 - NetworkManager: <info> (ttyUSB0): deactivating device (reason: 2). - NetworkManager: nm_system_device_flush_ip4_routes_with_iface: assertion `iface_idx >= 0' failed - NetworkManager: nm_system_device_flush_ip4_addresses_with_iface: assertion `iface_idx >= 0' failed - NetworkManager: <info> (ttyUSB0): device state change: 2 -> 3 - NetworkManager: <info> Activation (ttyUSB0) starting connection '3' - NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 - NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled... - NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started... - NetworkManager: <debug> [1240826372.112830] nm_serial_device_open(): (ttyUSB0) opening device... - NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. - NetworkManager: <debug> [1240826387.214334] nm_serial_debug(): Sending: 'ATZ E0 V1 X4 &C1 +FCLASS=0 - ' - NetworkManager: <debug> [1240826389.419279] nm_serial_debug(): Error: too many retries sending: 'ATZ E0 V1 X4 &C1 +FCLASS=0 - ' - NetworkManager: <WARN> init_done(): Modem initialization timed out - NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9 - NetworkManager: <debug> [1240826400.001958] nm_serial_device_close(): Closing device 'ttyUSB0' - NetworkManager: <info> Marking connection '3' invalid. - NetworkManager: <info> Activation (ttyUSB0) failed. - NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 - NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0). - NetworkManager: nm_system_device_flush_ip4_routes_with_iface: assertion `iface_idx >= 0' failed - NetworkManager: nm_system_device_flush_ip4_addresses_with_iface: assertion `iface_idx >= 0' faile - - And of course, when it is successful, it continues instead of the ERROR with: + In a working state (like after a resume), when it is successful, it continues instead of the ERROR with: NetworkManager: <debug> [1240826623.265441] nm_serial_debug(): Got: 'ATZ E0 V1 X4 &C1 +FCLASS=0 ' NetworkManager: <debug> [1240826623.274204] nm_serial_debug(): Got: 'ATZ E0 V1 X4 &C1 +FCLASS=0 OK ' and continues connections etc. - I have disabled the PIN because of another bug, where network manager - doesn't realize that the PIN is needed... + (I have disabled the PIN because of another bug, where network manager + doesn't realize that the PIN is needed.) + + HOWEVER, this is just the tip of the ice berg, symptoms of deeper issues + it seems. Here is a full debug session initiated after I detected that + internet had stopped working: + + mo...@motin-xps:~$ sudo modprobe -r option + FATAL: Module option is in use. + mo...@motin-xps:~$ sudo killall pppd + mo...@motin-xps:~$ sudo killall pppd + mo...@motin-xps:~$ sudo killall -s9 pppd + mo...@motin-xps:~$ sudo killall -s9 pppd + pppd: ingen process avslutad + mo...@motin-xps:~$ sudo modprobe -r option + FATAL: Module option is in use. + mo...@motin-xps:~$ sudo /etc/init.d/NetworkManager stop + * Stopping network connection manager NetworkManager [ OK ] + mo...@motin-xps:~$ sudo modprobe -r option + mo...@motin-xps:~$ sudo modprobe option + + In syslog: + Apr 28 13:27:42 motin-xps kernel: [46986.836054] option 4-2:1.0: GSM modem (1-port) converter detected + Apr 28 13:27:42 motin-xps kernel: [46986.836208] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB0 + Apr 28 13:27:42 motin-xps kernel: [46986.836243] option 4-2:1.1: GSM modem (1-port) converter detected + Apr 28 13:27:42 motin-xps kernel: [46986.836345] usb 4-2: GSM modem (1-port) converter now attached to ttyUSB1 + + mo...@motin-xps:~$ sudo /etc/init.d/NetworkManager start + * Starting network connection manager NetworkManager [ OK ] + + In syslog: + Apr 28 13:28:28 motin-xps nm-system-settings: SCPlugin-Ifupdown: device added (udi: /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0, iface: (null)): iface not found + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB1): ignoring due to lack of mobile broadband capabilties + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB0): found serial port (udev: hal:GSM) + Apr 28 13:28:28 motin-xps NetworkManager: <info> (ttyUSB0): ignoring due to lack of probed mobile broadband capabilties + + mo...@motin-xps:~$ sudo /lib/udev/nm-modem-probe --verbose --export /sys/class/tty/ttyUSB0 + L: main(): (/sys/class/tty/ttyUSB0): usb-vid 0x0000 usb-pid 0x0000 usb-intf 0 driver '(null)' + L: main(): probing /sys/class/tty/ttyUSB0 + ^C + + (I had to manually break this as it never seems to finish) + + mo...@motin-xps:~$ sudo /etc/init.d/NetworkManager stop + * Stopping network connection manager NetworkManager [ OK ] + mo...@motin-xps:~$ sudo /lib/udev/nm-modem-probe --verbose --export /sys/class/tty/ttyUSB0 + L: main(): (/sys/class/tty/ttyUSB0): usb-vid 0x0000 usb-pid 0x0000 usb-intf 0 driver '(null)' + L: main(): probing /sys/class/tty/ttyUSB0 + ^C + + mo...@motin-xps:~$ udevadm info --query=all --path=/sys/class/tty/ttyUSB0 --attribute-walk > udevadm-ttyUSB0-info.txt + mo...@motin-xps:~$ lshal > lshal.txt + + mo...@motin-xps:~$ sudo bash -c "echo Y > /sys/module/option/parameters/debug" + mo...@motin-xps:~$ sudo modprobe -r option + mo...@motin-xps:~$ sudo modprobe option debug=Y + + Here I assembled syslog output into the attached option-debug-output- + during-modprobe-in-non-working-state.txt + + mo...@motin-xps:~$ sudo /etc/init.d/NetworkManager start + * Starting network connection manager NetworkManager [ OK ] + + Apr 28 13:38:40 motin-xps NetworkManager: <info> (ttyUSB0): found serial port (udev: hal:GSM) + Apr 28 13:38:40 motin-xps NetworkManager: <info> (ttyUSB0): ignoring due to lack of probed mobile broadband capabilties + Apr 28 13:38:40 motin-xps NetworkManager: <info> (ttyUSB1): ignoring due to lack of mobile broadband capabilties + + Here I performed a suspend + resume + + With the following logs: + syslog-suspend.log + syslog-resume-up-until-device-correctly-probed.log + + And now in syslog it clearly shows that it works again: + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): found serial port (udev:GSM hal:GSM) + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): new Modem device (driver: 'option') + Apr 28 13:51:27 motin-xps NetworkManager: <info> (ttyUSB0): exported as /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0 + + Where is the bug occuring? I don't know... Please help!
** Attachment added: "non-working-state_nm.serial.log" http://launchpadlibrarian.net/26069230/non-working-state_nm.serial.log -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs