The response that I got from HP Total care:

"Thank you for contacting HP Total Care.

I understand that you own an " HP Pavilion dv5-1235dx Entertainment
Notebook PC " and you have issue with Linux.

Your email has reached the Technical Support Division for Notebooks. We
will provide technical assistance to customers worldwide. However, we
are unable to provide any information about any third party
software(Linux) as we are not trained nor authorized to support such
queries. I suggest you to contact the software vendor for more
information on the same. I sincerely apologize for the inconvenience. I
hope that you understand.

If you need further assistance, please reply to this message and we will
be happy to assist you further."

Seems like they think the problem is within GNU/Linux... How can we
prove it is not?

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HP Pavilion dv5: ATA exception on resume from suspend
https://bugs.launchpad.net/bugs/301353
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