Public bug reported:
Binary package hint: symphony
not bug #428248 IBM Lotus Symphony returns the following error during
UN-INSTALL through symantic.
E: symphony: subprocess installed pre-removal script returned error exit
status 57
details of the error show
(Reading database ... 209791 files and directories currently installed.)
Removing symphony ...
An error occurs during the installation. For detailed error description
please refer to the log: /opt/ibm/lotus/Symphony/symphony_uninstall.log
dpkg: error processing symphony (--remove):
subprocess installed pre-removal script returned error exit status 57
dpkg: error while cleaning up:
subprocess installed post-installation script returned error exit
status 55
Errors were encountered while processing:
symphony
E: Sub-process /usr/bin/dpkg returned an error code (1)
A package failed to install. Trying to recover:
same problem occurs using trying to un-install aptitude;
r...@dell-640m:/home/marc# aptitude purge symphony
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
The following packages will be REMOVED:
symphony{p}
0 packages upgraded, 0 newly installed, 1 to remove and 23 not upgraded.
Need to get 0B of archives. After unpacking 455MB will be freed.
Do you want to continue? [Y/n/?] y
Writing extended state information... Done
(Reading database ... 209791 files and directories currently installed.)
Removing symphony ...
An error occurs during the installation. For detailed error description please
refer to the log: /opt/ibm/lotus/Symphony/symphony_uninstall.log
dpkg: error processing symphony (--purge):
subprocess installed pre-removal script returned error exit status 57
dpkg: error while cleaning up:
subprocess installed post-installation script returned error exit status 55
Errors were encountered while processing:
symphony
E: Sub-process /usr/bin/dpkg returned an error code (1)
A package failed to install. Trying to recover:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
You have new mail in /var/mail/root
This is the log file
r...@dell-640m:/home/marc# cat /opt/ibm/lotus/Symphony/symphony_uninstall.log
2009-12-29 05:35:24 -- rcplauncher.properties:
/opt/ibm/lotus/Symphony/rcp/rcplauncher.properties
2009-12-29 05:35:24 -- XPD is running
2009-12-29 05:35:24 -- found lock file
/home/marc/.lotus/symphony/.symphony.lock, abort uninstallation
2009-12-29 05:35:24 -- error, please close IBM Lotus Symphony before proceeding.
2009-12-29 05:41:21 -- rcplauncher.properties:
/opt/ibm/lotus/Symphony/rcp/rcplauncher.properties
2009-12-29 05:41:21 -- XPD is running
2009-12-29 05:41:21 -- found lock file
/home/marc/.lotus/symphony/.symphony.lock, abort uninstallation
2009-12-29 05:41:21 -- error, please close IBM Lotus Symphony before proceeding.
2009-12-29 05:48:18 -- rcplauncher.properties:
/opt/ibm/lotus/Symphony/rcp/rcplauncher.properties
2009-12-29 05:48:18 -- XPD is running
2009-12-29 05:48:18 -- found lock file
/home/marc/.lotus/symphony/.symphony.lock, abort uninstallation
2009-12-29 05:48:18 -- error, please close IBM Lotus Symphony before proceeding.
2009-12-29 10:20:39 -- rcplauncher.properties:
/opt/ibm/lotus/Symphony/rcp/rcplauncher.properties
2009-12-29 10:20:39 -- XPD is running
2009-12-29 10:20:39 -- found lock file
/home/marc/.lotus/symphony/.symphony.lock, abort uninstallation
2009-12-29 10:20:39 -- error, please close IBM Lotus Symphony before proceeding.
2009-12-29 10:26:39 -- rcplauncher.properties:
/opt/ibm/lotus/Symphony/rcp/rcplauncher.properties
2009-12-29 10:26:39 -- XPD is running
2009-12-29 10:26:39 -- found lock file
/home/marc/.lotus/symphony/.symphony.lock, abort uninstallation
2009-12-29 10:26:39 -- error, please close IBM Lotus Symphony before proceeding.
based on this log file it says that symphony was running so located the process
& killed it as follows;
r...@dell-640m:/home/marc# ps -A|grep symphony
2893 ? 00:04:53 symphony
r...@dell-640m:/home/marc# kill 2893
The successfully uninstalled symphony using aptitude;
r...@dell-640m:/home/marc# aptitude purge symphony
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
The following packages will be REMOVED:
symphony{ap}
0 packages upgraded, 0 newly installed, 1 to remove and 23 not upgraded.
Need to get 0B of archives. After unpacking 455MB will be freed.
Do you want to continue? [Y/n/?] y
Writing extended state information... Done
(Reading database ... 209791 files and directories currently installed.)
Removing symphony ...
Purging configuration files for symphony ...
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
ProblemType: Package
AptOrdering: symphony: Remove
Architecture: i386
Date: Tue Dec 29 05:35:24 2009
DistroRelease: Ubuntu 9.10
ErrorMessage: subprocess installed pre-removal script returned error exit
status 57
Package: symphony 1.3-1karmic2 [modified:
opt/ibm/lotus/Symphony/framework/rcp/eclipse/plugins/com.ibm.portal_6.1.1.20090505-1200/cai.schemas
opt/ibm/lotus/Symphony/framework/rcp/rcplauncher.properties]
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
SourcePackage: symphony
Title: package symphony 1.3-1karmic2 [modified:
opt/ibm/lotus/Symphony/framework/rcp/eclipse/plugins/com.ibm.portal_6.1.1.20090505-1200/cai.schemas
opt/ibm/lotus/Symphony/framework/rcp/rcplauncher.properties] failed to
install/upgrade: subprocess installed pre-removal script returned error exit
status 57
Uname: Linux 2.6.31-16-generic i686
** Affects: symphony (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-package i386
--
package symphony 1.3-1karmic2 [modified:
opt/ibm/lotus/Symphony/framework/rcp/eclipse/plugins/com.ibm.portal_6.1.1.20090505-1200/cai.schemas
opt/ibm/lotus/Symphony/framework/rcp/rcplauncher.properties] failed to
install/upgrade: subprocess installed pre-removal script returned error exit
status 57
https://bugs.launchpad.net/bugs/501176
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