Dear Bryan, I am only providing feedback now as Launchpad did not notify me of your post.
Let me respond to your points one-by-one. >We can only debug and fix crashes one at a time (there are at least two if not >more in this report). There is only one crash scenario mentioned here. "OpenOffice will crash at least once for every two hours of use. ". We are trialling a rollout of Ubuntu to replace WinXP desktops... until this issue is dealt with we will be using 9.10 for the trials as OpenOffice is just intolerable with this problem. >This bug report is too vaque to be useful in it's current state. The bug report is not vague, the problem itself is difficult to isolate. I asked a colleague using 10.04 on a Lenovo laptop (which had previously run 8.10 without a hitch) if he was suffering from the same problem since his clean install of 10.04 and he confirmed that he was. Unfortunately that laptop was stolen before we were able to try and identify any common factors. >If a crash occurs, try doing the same thing again to see if it will occur >again. To cause a crash, I just have to USE OPENOFFICE NORMALLY. The factors I mentioned in the previous post will increase the chance of a crash, but they will not guarantee it. Nor will eliminating these factors guarantee that the bug will not happen. >If it is please post how you reproduced it here, in a step by step manner. As explained above, there is unfortunately no step by step manner that I can identify... 1. Every single day, I work with OpenOffice. 2. I tend to open/edit existing files more than I will create completely new files. I also open a significant number of files downloaded from Firefox to a temporary directory. 3. On average I have 2-6 files open at any one time. Mainly .doc, and .xls, but also .odt, .docx and .ppt. 4. At some point when I perform one of the following operations, the crash will occur: a. Open an existing file b. Return to editing an already-open file which had not been in the foreground for a while. c. Perform a "hefty" operation such as copying a lot of text from one document to another, or editing a large table. 5. Given the above I suspect that the problem may be memory-related. As the machine has 2Gb RAM and 4Gb swap, and does not tend to suffer memory-related crashes on any other apps, I further suspect that the problem may be to do with OpenOffice's internal memory management, perhaps its JVM. > Please also include files if possible. Thanks! I included the apport-generated bug report with the original bug report. What other specific files do you require? The problem occurs with ANY document files I edit, they can be small or large, I have never been able to identify one specific file or type of file which causes the crash. I would be happy to activate debug logging in OpenOffice for a day so that I can "catch" the crash as it happens. If this is possible please point me to instructions on how to activate it, and subsequently access the log files so that I can attach them here. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
