I've encountered this problem and will be working to fix it.  I did not
install eclipse from any of the Ubuntu repositories, choosing to take
advise elsewhere to install it directly from
http://www.eclipse.org/downloads/packages/eclipse-ide-java-ee-
developers/galileosr2.  This is because of the rich plug-in set for the
Java EE IDE version of eclipse.  I'm running 10.04 lucid lynx.

FYI, I have the openjdk-6-jdk installed, so there must be something else 
misssing.  The error generated:
  error accessing Help Contents
  HTTP ERROR 500
  Problem accessing /help/index.jsp. Reason:
  Unable to compile class for JSP
... must indicate that the help contents are being freshly generated via an 
HTTP call for a JSP compilation.  So that must mean the correct classpath for 
compilation within the eclipse framework is missing.

-- 
Help cannot be loaded: Error 500 Unable to compile class for JSP
https://bugs.launchpad.net/bugs/549904
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