Additional information:

other shortcuts fail to work regardless of if I start Keyboard Shortcuts
or not.

For example I've mapped CTRL + END to "next track" (this works out to
CTRL + FN + RIGHT_ARROW on my netbook keyboard). Sometimes I can use
keyboard shortcuts to re-map "next track" to the SAME thing (which I
shouldn't have to), and it will start working until I reboot. Currently,
this won't work, so I have no idea what's happening, or how I could even
begin to debug this.

-- 
XFCE4 forgets keyboard shortcuts upon reboot
https://bugs.launchpad.net/bugs/605691
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