Public bug reported:
Binary package hint: otrs2
By default, the web based configuration interface can't save its data as it
doesn't have write access to this directory:
/var/lib/otrs/Config (root.root 755)
Changing the permission with the following command seems to solve the issue:
dpkg-statoverride --update --add root www-data 775 /var/lib/otrs/Config
If the fix is adequate, would it be possible to change the permissions
in the package?
Thanks.
--
Jean
ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: otrs2 2.4.7-1
ProcVersionSignature: Ubuntu 2.6.32-22.36-server 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-server x86_64
Architecture: amd64
Date: Thu Jul 15 09:49:54 2010
InstallationMedia: Ubuntu-Server 10.04 LTS "Lucid Lynx" - Release amd64
(20100427)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
SourcePackage: otrs2
** Affects: otrs2 (Ubuntu)
Importance: Undecided
Status: Fix Released
** Affects: otrs2 (Ubuntu Lucid)
Importance: Medium
Assignee: Marc Deslauriers (mdeslaur)
Status: Confirmed
** Tags: amd64 apport-bug lucid
--
/var/lib/otrs/Config should be writable by www-data for the config interface to
work
https://bugs.launchpad.net/bugs/605891
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