I don't think the new site does fix the problem.
Assume you are a newbie looking for help, you might go to
http://www.ubuntu.com/ and click "Get Support", where you will end up at
Visit http://www.ubuntu.com/support.
People will dismiss the first two in the list "Access Free
Documentation" and "Buy Professional Support Services" because they want
to talk to report a problem, and they want to do it for nothing.
The next thing on the list should be tech answers, followed by community
support.
Having tech answers at the bottom of the page means people never find it. They
go for the community support options of forums, mailing lists and irc.
** Changed in: ubuntu-website (upstream)
Status: Fix Released => Unconfirmed
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Tech support is too hard to find
https://bugs.launchpad.net/bugs/64149
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