Are you sure the MP500 gutenprint driver is working with your printer?
Openprinting.org list no open drivers known to work, you probably need to
revert to installing proprietary drivers from the Canon website.
This is not a bug in system-config-printer.
** Changed in: system-config-printer (Ubuntu)
Status: New => Invalid
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https://bugs.launchpad.net/bugs/609886
Title:
Printer thinks it's printed but hasn't
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