The new desktop appmenu shows help, but I think it's a little bit "hidden". El 30/09/2011 23:30, "manny" <860...@bugs.launchpad.net> escribió:
> Oh boy, they approved yet another icon in the launcher (system > settings), that is Not going to Solve the heart of the problem of users > not knowing their way around in ubuntu: > > https://bugs.launchpad.net/ayatana-design/+bug/764744 > > > The only thing that will solve the root is a visible user guide / tutorial > / help that the user can consult each time he needs it. > > We are giving users 1 fish here, instead of showing them how to fish... > > Imagine i install ubuntu in an IT classroom with 50 pc's. > If students can find the help/guide easily they can start consulting it > without even needing their IT teacher to go through it first and then they > can show their classmates... > > like i said before, education (in any way) will always be the key. > > -- > You received this bug notification because you are subscribed to a > duplicate bug report (853228). > https://bugs.launchpad.net/bugs/860501 > > Title: > User Documentation should be easier to access > > Status in Ayatana Design: > New > Status in Unity: > Incomplete > Status in “unity” package in Ubuntu: > Incomplete > > Bug description: > Ubuntu ships with a useful pre-installed User Guide, but it's rather > difficult for users to find it. > > Amanda has always used Windows but is frustrated with her computer > because it might have a virus. She hears on the radio about something > new called Ubuntu that doesn't get viruses and manages to install it. > The new user interface is a lot different than she was expecting so > she looks for clues about how to use it. > > For Amanda to find the pre-installed Ubuntu Desktop Guide, she'll > have to figure out how to open the Dash and type Help. She could also > click "More Apps" and "See more results" and scroll down and find > Help. Once a user has mastered the Dash enough to find Help, they > already know a fair amount of what people need the Help for. > > Help is one of the more important parts of the interface because it > can help people find System Settings or how to troubleshoot their > network or how to enable accessibility and much more. It is possible > to come with a whole bunch of others user scenarios where users at all > ability levels won't know how to do things without guidance. > > This is a regression as every Ubuntu release before 11.04 had a Help > button very prominently displayed as a default launcher in the panel > next to Firefox. Even Evolution was removed in later releases but not > Help. > > As Phil Bull said, "I think the conclusion with help launchers is that > they should be (a) *particularly* easy to discover, to the point of > being obvious, but (b) unintrusive, to avoid annoying people who don't > want to use them. There can be a fine line between the two, but I > think a help button on the dash sounds quite sensible." > > Possible Solutions > ============== > In bug 778289 the Documentation Team suggested adding a default launcher > item shortcut for Help. This has the advantage of being very easy to add, > even after UI Freeze. If it's done without a quicklist then it shouldn't > even need translations to be updated. > > Or it could be a first-run popup like is done in Windows Vista and > higher or in recent releases of Linux Mint. > http://beginlinux.com/images/desktop/linux-mint/linux-mint- > install12.jpg > > The presence of a Ubuntu help button on the default Firefox page helps > with this problem but since the Google custom search on that page is > so much worse than normal Google, some users quickly change their > homepage to something that works better. > > Some type of contextual help could be a better solution, possibly for > 12.04 but we need at least a partial solution now for 11.10. > > ProblemType: Bug > DistroRelease: Ubuntu 11.10 > Package: unity 4.18.0-0ubuntu1 > Date: Tue Sep 27 04:56:19 2011 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ayatana-design/+bug/860501/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/860501 Title: User Documentation should be easier to access To manage notifications about this bug go to: https://bugs.launchpad.net/ayatana-design/+bug/860501/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
