Hi Jérôme,
Sorry for the late response.
Can you please install the latest hplip-3.11.12. By downloading it from our
site http://hplipopensource.com/hplip-web/gethplip.html and install it by
running command "sh hplip-3.11.12.run" from the terminal.
Let us know if you are able to reproduce the issue.
I checked the PPD of this device and everything looks fine. Probably
there might be some wrong with the settings of the colour options in the
application that you are using to print.
If the issue is still reproducible, please provide us some debug
information by following the steps given below.
1. Open the file /etc/cups/cupsd.conf in write permissions.
$sudo gedit /etc/cups/cupsd.conf
Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.
2. Restart the cups
$sudo /etc/init.d/cups restart
3. Make the log files empty
$sudo cat /dev/null > /var/log/syslog
$sudo cat /dev/null > /var/log/cups/error_log
4. Send a print job or print a test page.
5. Copy the contents of syslog file.
$sudo cat /var/log/syslog > debug.txt
$sudo cat /var/log/cups/error_log > cups_log.txt
Attach me the debug.txt & cups_log.txt files.
6. In /tmp folder you will find files with name starting with hpcups
like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.
Please attach these files here and post us the output of "hp-check -t"
command.
Sorry of the inconvenience caused
Thanks,
Goutam Kodu
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https://bugs.launchpad.net/bugs/910071
Title:
missing color with Deskjet 920c
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/910071/+subscriptions
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