thank you for taking time in filing the bug to make ubunutu better.
please attach the mission control debug log file with the bug report ?
you can get it from help debug menu.
have you checked the password from keys and password ?
** Changed in: empathy (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/998361
Title:
Empathy refusing to connect to IM services
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