To be more specific:

PCM controls program output...  The best way I can think to describe it
is what "Wave" would be in Windows.  It does not control everything, but
likely everything that your programs output.  If, for instance, you are
using MIDI, it will not have an impact if the MIDI has its own control.
Microphones, Line-In, etc. all have their own controls and will not be
controlled by PCM volume.

Master relates to speaker output only.  Headphones relates to the
headphone output only.  Master is a bit misleading and it took me a
while to figure it out.  I personally think this is a great setup
because it allows for more control over things.

However, what you CAN do if you would like to have better control over
your sound is in System->Preferences->Sound.  Highlight Master, hold
down CTRL and click on Headphone and have the buttons control BOTH of
those which will give you true control over the sound levels you want.

I was actually having the same problem until I stumbled upon this
thread.  The info here was able to help me achieve my ultimate goal and
I figured I'd share the info.  The reason PCM doesn't suffice for me is
because if I I plug my bass into my line-in for instance, the volume
keys would have no impact on it.  Actually, I have my desktop chained
into my laptop for sound.  My line-in always has my desktop connected to
it.  Even if I lower or mute PCM, the desktop will come through loud and
clear unless I do something to my Mic or Line-In [don't remember which
is which.]  Anyway I hope this helps.

-- 
Volume control key controls speaker & not headphones
https://bugs.launchpad.net/bugs/63544
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