Hi, Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html(manual if automatic does not work) => Reconfigure print queue with the commands mentioned below. =>system-config-printer (remove all print queues) or Go to system ->Administration -> printing (then remove all print queues) =>hp-setup (for adding print queue) =>Enable/Clear Logs as mentioned below =>Try to print any document and If issue is not resolved then execute following steps a)Open /etc/cups/cupsd.conf in root mode and replace LogLevel warn with LogLevel debug hpLogLevel 15 b) Open Terminal and run following commands: => sudo su => /etc/init.d/cups restart or service cups restart => rm -rf /tmp/*.out /tmp/*.bmp => cat /dev/null > /var/log/cups/error_log => cat /dev/null > /var/log/messages => cat /dev/null > /var/log/syslog => hp-check -t > /tmp/hpcheck.log c) Try to print any document and then please send following files => /var/log/syslog (if present), => /var/log/messages (if present), => /var/log/cups/error_log => /tmp/*.bmp => /tmp/*.out => /tmp/hpcheck.log => document used for printing => output of "/usr/bin/gs -v" command =>scanned copy of printed document d) Please let me know the application used for testing. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1003682 Title: Borderless printing doesn't work on the Photosmart B8500 with hpcups To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1003682/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
