Public bug reported: The HP LaserJet Enterprise 500 Color m551dn printer is claimed to be fully supported using HPLIP 3.11.10 (http://hplipopensource.com/hplip- web/models/color_laserjet/hp_laserjet_500_color_m551.html), so it should be supported under the 3.12.2 version shipped with Ubuntu 12.04.
Installing the printer using KDE's print setup interface to CUPS defaults to using the HP DesignJet 500 Foomatic/cdnj500 driver, which works, but doesn't allow duplex printing, at least when trying from okular. Installing the printer using hplip-gui (hp-setup) spits out a warning message about warning: No PPD found for model laserjet_500_color_m551 using new algorithm. Trying old algorithm... And the PPD field is defaulted to foomatic-db-compressed-ppds:0/ppd/foomatic-ppd/HP-LaserJet_5100-pxlmono.ppd Which *does* allow duplex printing from okular, but fails to print in colour. ** Affects: hplip (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1014478 Title: No PPD available for HP LaserJet Enterprise 500 Color m551 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1014478/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs