So, from the text above, have the user add this to /etc/modprobe.d/alsa-
base.conf:

options snd-hda-intel probe_mask=8

https://help.ubuntu.com/community/HdaIntelSoundHowto#Playing_with_probe_mask

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https://bugs.launchpad.net/bugs/1042546

Title:
  Sound card is muted or mute being constantly toggled when no audio is
  played

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