Public bug reported:
In the new Launchpad configuration, there is no longer a public link to
the "report a bug" form. Instead, all attempts to report a new bug are
redirected to the ReportingABug wiki page, here:
https://help.ubuntu.com/community/ReportingBugs
That page spends several screens blathering on about "mainline kernel
versions" and "upstream maintainers" before getting to any instructions
on how to report a bug. These are not things anyone who is not a
software engineer is going to understand. Once you get down to the bug
instructions, they are several pages long, confusing, and in places
flat-out incorrect (for example, ubuntu-bug cannot be started from
Dash).
Ubuntu-bug itself is a software-developer-only tool, since it has to be
started from the command line and requires the user to input an exact
package name or process ID, and if you get that information wrong,
ubuntu-bug crashes.
As a result, only people who are either ubuntu developers, know an
ubuntu developer who can help them, or have bookmarked the secret bug
form URL, can report bugs. While this does an admirable job of cutting
down on the number of bug reports, it does so by making sure that many
problems (especially usability problems) with ubuntu are never reported.
Ubuntu 12.10
Launchpad, Ubuntu-Bug
** Affects: launchpad
Importance: Undecided
Status: New
** Affects: ubuntu
Importance: Undecided
Status: New
** Also affects: launchpad
Importance: Undecided
Status: New
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1212356
Title:
Ubuntu is hostile to bugs from regular users
To manage notifications about this bug go to:
https://bugs.launchpad.net/launchpad/+bug/1212356/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
