Public bug reported:
Starting a few weeks ago, an error icon appears in the notification tray
area, and if I click it displays the error from Update Manager shown in
the screenshot.
Several things are wrong with this error message and the way it's
handled:
1) "Please run Package Manager from the right-click menu"...
=> What right-click menu? Where am I supposed to right-click? I right-
clicked on several places and didn't find any "Package Manager" menu
item in any context menu
2) "or run apt-get from a terminal to see what is wrong"....
=> Apt-get alone doesn't show any information about what is wrong. It
only shows usage help. I guess what one is supposed to run is "apt get
<somecommand>", so what command?
3) "The error message was: 'Unknown Error: '<class 'KeyError'>' "...
=> This kind of information is probably userful for the developer who
wrote it, but it's pure garbage to the end user. I'm not interested in
the name of a class and it doesn't tell me anything about the real
nature of the error in any way that would help me to fix it, especially
if the class name is "KeyError"
4) "("The cache has no package named 'skype-bin'")'
=> So what? WHO was expecting the cache to have a package named 'skype-
bin'?? THAT would give some clue about the cause of the error
5) "This usually means that your installed packages have unmet
dependencies"
- If they have, the package manager is broken in the first place. The package
manager is responsible for installing all the dependencies whenever a package
is installed, and to uninstall all the dependant packages whenever a package is
uninstalled (or otherwise prevent it from being uninstalled), unless I
explicitly tell it to not do so, which I definitlely never did
- If some package has unmet dependencies, tell me which package and which
dependencies, and also give me the option to install those unmet dependencies
- "This usually means". Is it the case here and now? You should be able to
check. Besides having installed packages with unmet dependencies (which
allegedly _usually_ causes the issue being detected), WHAT ELSE may cause it
(less usually)?
And MOST IMPORTANT:
6) *** WHAT AM I SUPPOSED TO DO ABOUT IT?***
Hence the error message is a completely useless mess.
Now, regarding the way the error is handled:
7) Just because of this message, the usual popup window showing the
available update is not even shown, so it's been weeks since the last
time I installed the available updates, until I realised I could click
on "show updates" and install them.
Does this error prevent available updates from being installed?!? If
not, then show me the error (in a more useful way) but then let me
install the other updates allthesame the usual way. If it does in any
way prevent from installing updates, then tell me so, and explain why.
Oh, and
8) The text of the error cannot be copied and pasted.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: update-manager 1:0.196.12
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Sep 19 20:51:48 2014
DpkgHistoryLog.txt:
Start-Date: 2014-09-13 19:24:49
Commandline: apt-get install subversion
Install: subversion:amd64 (1.8.8-1ubuntu3.1), libaprutil1:amd64 (1.5.3-1,
automatic), libsvn1:amd64 (1.8.8-1ubuntu3.1, automatic), libapr1:amd64
(1.5.0-1, automatic), libserf-1-1:amd64 (1.3.3-1ubuntu0.1, automatic)
End-Date: 2014-09-13 19:25:08
GsettingsChanges:
b'com.ubuntu.update-manager' b'show-details' b'true'
b'com.ubuntu.update-manager' b'window-height' b'748'
b'com.ubuntu.update-manager' b'first-run' b'false'
b'com.ubuntu.update-manager' b'window-width' b'677'
b'com.ubuntu.update-manager' b'launch-time' b'1411152384'
InstallationDate: Installed on 2013-10-11 (343 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: Upgraded to trusty on 2014-05-24 (118 days ago)
** Affects: update-manager (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug trusty
** Attachment added: "Screenshot from 2014-09-19 20:48:27.png"
https://bugs.launchpad.net/bugs/1371773/+attachment/4209205/+files/Screenshot%20from%202014-09-19%2020%3A48%3A27.png
** Description changed:
Starting a few weeks ago, an error icon appears in the notification tray
area, and if I click it displays the error from Update Manager shown in
the screenshot.
Several things are wrong with this error message and the way it's
handled:
1) "Please run Package Manager from the right-click menu"...
=> What right-click menu? Where am I supposed to right-click? I right-
clicked on several places and didn't find any "Package Manager" menu
item in any context menu
2) "or run apt-get from a terminal to see what is wrong"....
=> Apt-get alone doesn't show any information about what is wrong. It
only shows usage help. I guess what one is supposed to run is "apt get
<somecommand>", so what command?
3) "The error message was: 'Unknown Error: '<class 'KeyError'>' "...
=> This kind of information is probably userful for the developer who
wrote it, but it's pure garbage to the end user. I'm not interested in
the name of a class and it doesn't tell me anything about the real
nature of the error in any way that would help me to fix it, especially
if the class name is "KeyError"
4) "("The cache has no package named 'skype-bin'")'
=> So what? WHO was expecting the cache to have a package named 'skype-
bin'?? THAT would give some clue about the cause of the error
5) "This usually means that your installed packages have unmet
dependencies"
- If they have, the package manager is broken in the first place. The package
manager is responsible for installing all the dependencies whenever a package
is installed, and to uninstall all the dependant packages whenever a package is
uninstalled (or otherwise prevent it from being uninstalled), unless I
explicitly tell it to not do so, which I definitlely never did
- If some package has unmet dependencies, tell me which package and which
dependencies, and also give me the option to install those unmet dependencies
- "This usually means". Is it the case here and now? You should be able to
check. Besides having installed packages with unmet dependencies (which
allegedly _usually_ causes the issue being detected), WHAT ELSE may cause it
(less usually)?
And MOST IMPORTANT:
6) *** WHAT AM I SUPPOSED TO DO ABOUT IT?***
-
- This error message is completely useless.
+ Hence the error message is a completely useless mess.
- But this is not all.
+ Now, regarding the way the error is handled:
7) Just because of this message, the usual popup window showing the
available update is not even shown, so it's been weeks since the last
time I installed the available updates, until I realised I could click
on "show updates" and install them.
Does this error prevent available updates from being installed?!? If
not, then show me the error (in a more useful way) but then let me
install the other updates allthesame the usual way. If it does in any
way prevent from installing updates, then tell me so, and explain why.
-
Oh, and
8) The text of the error cannot be copied and pasted.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: update-manager 1:0.196.12
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Sep 19 20:51:48 2014
DpkgHistoryLog.txt:
- Start-Date: 2014-09-13 19:24:49
- Commandline: apt-get install subversion
- Install: subversion:amd64 (1.8.8-1ubuntu3.1), libaprutil1:amd64 (1.5.3-1,
automatic), libsvn1:amd64 (1.8.8-1ubuntu3.1, automatic), libapr1:amd64
(1.5.0-1, automatic), libserf-1-1:amd64 (1.3.3-1ubuntu0.1, automatic)
- End-Date: 2014-09-13 19:25:08
+ Start-Date: 2014-09-13 19:24:49
+ Commandline: apt-get install subversion
+ Install: subversion:amd64 (1.8.8-1ubuntu3.1), libaprutil1:amd64 (1.5.3-1,
automatic), libsvn1:amd64 (1.8.8-1ubuntu3.1, automatic), libapr1:amd64
(1.5.0-1, automatic), libserf-1-1:amd64 (1.3.3-1ubuntu0.1, automatic)
+ End-Date: 2014-09-13 19:25:08
GsettingsChanges:
- b'com.ubuntu.update-manager' b'show-details' b'true'
- b'com.ubuntu.update-manager' b'window-height' b'748'
- b'com.ubuntu.update-manager' b'first-run' b'false'
- b'com.ubuntu.update-manager' b'window-width' b'677'
- b'com.ubuntu.update-manager' b'launch-time' b'1411152384'
+ b'com.ubuntu.update-manager' b'show-details' b'true'
+ b'com.ubuntu.update-manager' b'window-height' b'748'
+ b'com.ubuntu.update-manager' b'first-run' b'false'
+ b'com.ubuntu.update-manager' b'window-width' b'677'
+ b'com.ubuntu.update-manager' b'launch-time' b'1411152384'
InstallationDate: Installed on 2013-10-11 (343 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: Upgraded to trusty on 2014-05-24 (118 days ago)
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https://bugs.launchpad.net/bugs/1371773
Title:
Tray icon displays nonsense error message with insufficient
information and doesn't handle it properly
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