Public bug reported: CID: 201307-13942 Dell Latitude E5540
The Bluetooth can't find any devices. Error message could be found in dmesg: [ 98.149145] Bluetooth: can't load firmware, may not work correctly Note that sometimes it works, but if you disable and re-enable it with the wifi slider (let it reload the firmware), it will stop working. Steps: 1. Install 14.04.1 + update (3.13.0-37) + proprietary Broadcom driver 2. Try to pair with any other Bluetooth device. Expected result: * Bluetooth works well as expected. Actual result: * Nothing can be detected. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-37-generic 3.13.0-37.64 ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7 Uname: Linux 3.13.0-37-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: ubuntu 1542 F.... pulseaudio /dev/snd/controlC0: ubuntu 1542 F.... pulseaudio CurrentDesktop: Unity Date: Fri Oct 17 04:14:55 2014 HibernationDevice: RESUME=UUID=b150a530-b9dc-40f0-b867-a29dfbf5b499 InstallationDate: Installed on 2014-10-17 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: Dell Inc. Latitude E5540 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=7a7e4c31-030c-4e00-af99-14797716597e ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.13.0-37-generic N/A linux-backports-modules-3.13.0-37-generic N/A linux-firmware 1.127.7 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/19/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0V19JF dmi.board.vendor: Dell Inc. dmi.board.version: X02 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/19/2013:svnDellInc.:pnLatitudeE5540:pvr01:rvnDellInc.:rn0V19JF:rvrX02:cvnDellInc.:ct9:cvr: dmi.product.name: Latitude E5540 dmi.product.version: 01 dmi.sys.vendor: Dell Inc. ** Affects: hwe-next Importance: Undecided Status: New ** Affects: linux (Ubuntu) Importance: Undecided Assignee: Anthony Wong (anthonywong) Status: New ** Tags: 201307-13942 amd64 apport-bug blocks-hwcert taipei-lab trusty ** Attachment added: "dmesg.log" https://bugs.launchpad.net/bugs/1382490/+attachment/4238857/+files/dmesg.log ** Also affects: hwe-next Importance: Undecided Status: New ** Summary changed: - Broadcom Bluetooth [413c:8143] stop working after switching the wifi slider from off to on + Broadcom Bluetooth [413c:8143] does not work at all ** Description changed: CID: 201307-13942 Dell Latitude E5540 - The Bluetooth can't find any devices after switch the Wifi slider from OFF to ON + The Bluetooth can't find any devices. Error message could be found in dmesg: [ 98.149145] Bluetooth: can't load firmware, may not work correctly + Note that sometimes it works, but if you disable and re-enable it with + the wifi slider (let it reload the firmware), it will stop working. + Steps: 1. Install 14.04.1 + update (3.13.0-37) + proprietary Broadcom driver - 2. Make sure BT is working, turn the Wifi slide to disable it - 3. Turn it on again, try to pair with a Bluetooth mouse. + 2. Try to pair with any other Bluetooth device. Expected result: - * Bluetooth works well after re-enabled. + * Bluetooth works well as expected. Actual result: * Nothing can be detected. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-37-generic 3.13.0-37.64 ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7 Uname: Linux 3.13.0-37-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: ubuntu 1542 F.... pulseaudio - /dev/snd/controlC0: ubuntu 1542 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC1: ubuntu 1542 F.... pulseaudio + /dev/snd/controlC0: ubuntu 1542 F.... pulseaudio CurrentDesktop: Unity Date: Fri Oct 17 04:14:55 2014 HibernationDevice: RESUME=UUID=b150a530-b9dc-40f0-b867-a29dfbf5b499 InstallationDate: Installed on 2014-10-17 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: Dell Inc. Latitude E5540 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=7a7e4c31-030c-4e00-af99-14797716597e ro quiet splash vt.handoff=7 RelatedPackageVersions: - linux-restricted-modules-3.13.0-37-generic N/A - linux-backports-modules-3.13.0-37-generic N/A - linux-firmware 1.127.7 + linux-restricted-modules-3.13.0-37-generic N/A + linux-backports-modules-3.13.0-37-generic N/A + linux-firmware 1.127.7 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/19/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0V19JF dmi.board.vendor: Dell Inc. dmi.board.version: X02 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/19/2013:svnDellInc.:pnLatitudeE5540:pvr01:rvnDellInc.:rn0V19JF:rvrX02:cvnDellInc.:ct9:cvr: dmi.product.name: Latitude E5540 dmi.product.version: 01 dmi.sys.vendor: Dell Inc. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1382490 Title: Broadcom Bluetooth [413c:8143] does not work at all To manage notifications about this bug go to: https://bugs.launchpad.net/hwe-next/+bug/1382490/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs