apport information ** Tags added: apport-collected
** Description changed: Hello there, Issue: > USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives) Build: > Ubuntu 14.04 LTS > AMD FX(tm)-8350 Eight-Core Processor × 8 > Motherboard: MSI 970 Gaming The following steps / troubleshooting has been performed: > Disabled EHCI hand off in BIOS > Disabled Legacy USB Support in BIOS > Disabled MSI "Overclocking Genie" feature > Verified that most recent version of BIOS is loaded (22.2) > Attempted to search for implementation of "Additional drivers" for chipset / USB3.0 controller, but nothing shows up Thanks in advance for your support, Best Regards + + --- + ApportVersion: 2.14.1-0ubuntu3.10 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: downing 2567 F.... pulseaudio + downing 3461 F.... pulseaudio + /dev/snd/controlC1: downing 2567 F.... pulseaudio + downing 3461 F.... pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.04 + EcryptfsInUse: Yes + InstallationDate: Installed on 2015-04-21 (2 days ago) + InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) + IwConfig: + eth0 no wireless extensions. + + lo no wireless extensions. + MachineType: MSI MS-7693 + Package: linux (not installed) + ProcFB: 0 radeondrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash + ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8 + RelatedPackageVersions: + linux-restricted-modules-3.16.0-34-generic N/A + linux-backports-modules-3.16.0-34-generic N/A + linux-firmware 1.127.11 + RfKill: + + Tags: trusty + Uname: Linux 3.16.0-34-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark + _MarkForUpload: True + dmi.bios.date: 12/16/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: V22.2 + dmi.board.asset.tag: To be filled by O.E.M. + dmi.board.name: 970 GAMING (MS-7693) + dmi.board.vendor: MSI + dmi.board.version: 4.0 + dmi.chassis.asset.tag: To Be Filled By O.E.M. + dmi.chassis.type: 3 + dmi.chassis.vendor: MSI + dmi.chassis.version: 4.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0: + dmi.product.name: MS-7693 + dmi.product.version: 4.0 + dmi.sys.vendor: MSI ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1447267/+attachment/4382091/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1447267 Title: Ubuntu 14.04 AMD64 MSI 970 Gaming USB3.0 does not work To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/external-storage-manager/+bug/1447267/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs