Biscuit Wang, there is no need to run apport-collect more than once, or further unless specifically requested to do so.
Despite this, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue. If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description: kernel-fixed-upstream kernel-fixed-upstream-X.Y-rcZ Where X, Y, and Z are numbers corresponding to the kernel version. If the mainline kernel does not fix the issue, please add the following tags: kernel-bug-exists-upstream kernel-bug-exists-upstream-X.Y-rcZ Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream. Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results. Thank you for your understanding. ** Description changed: Hardware : ASUS K401L (K401LB5200) kernel: Linux biscuit 3.19.0-30-generic #34~14.04.1-Ubuntu SMP Fri Oct 2 22:09:39 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux When the system startup, the touchpad works well, but after it resumed from a suspend, the touchpad hardware will disappear from xinput and cat /proc/bus/input/devices. Before suspend, xinput output ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ USB OPTICAL MOUSE id=10 [slave pointer (2)] ⎜ ↳ ETPS/2 Elantech Touchpad id=14 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Video Bus id=8 [slave keyboard (3)] ↳ Sleep Button id=9 [slave keyboard (3)] ↳ USB2.0 VGA UVC WebCam id=11 [slave keyboard (3)] ↳ Asus WMI hotkeys id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)] after suspend, the output ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ USB OPTICAL MOUSE id=10 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Video Bus id=8 [slave keyboard (3)] ↳ Sleep Button id=9 [slave keyboard (3)] ↳ USB2.0 VGA UVC WebCam id=11 [slave keyboard (3)] ↳ Asus WMI hotkeys id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)] And you can find that the " ETPS/2 Elantech Touchpad" is missing output of dmesg: dmesg|grep mouse [ 0.512423] mousedev: PS/2 mouse device common for all mice [ 1.114531] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x381f00) [ 1.128082] psmouse serio1: elantech: Synaptics capabilities query result 0x10, 0x14, 0x0e. After a reboot, everything works well again. - ProblemType: Bug - DistroRelease: Ubuntu 14.04 - Package: linux-image-3.19.0-30-generic 3.19.0-30.34~14.04.1 - ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6 - Uname: Linux 3.19.0-30-generic x86_64 - ApportVersion: 2.14.1-0ubuntu3.15 - Architecture: amd64 - CurrentDesktop: Unity - Date: Thu Oct 15 15:54:20 2015 - InstallationDate: Installed on 2015-10-14 (0 days ago) - InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) - SourcePackage: linux-lts-vivid - UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND - /dev/snd/controlC1: biscuit 2311 F.... pulseaudio - /dev/snd/controlC0: biscuit 2311 F.... pulseaudio + /dev/snd/controlC1: biscuit 2293 F.... pulseaudio + /dev/snd/controlC0: biscuit 2293 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 - InstallationDate: Installed on 2015-10-14 (2 days ago) + InstallationDate: Installed on 2015-10-14 (3 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 008: ID 13d3:3474 IMC Networks + Bus 001 Device 007: ID 13d3:3474 IMC Networks Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd - Bus 001 Device 006: ID 0000:0538 + Bus 001 Device 005: ID 24ae:2001 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. K401LB Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic.efi.signed root=UUID=2dc554f1-5daa-48f1-89af-0c6de286fb1d ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6 RelatedPackageVersions: linux-restricted-modules-3.19.0-30-generic N/A linux-backports-modules-3.19.0-30-generic N/A linux-firmware 1.127.15 Tags: trusty Uname: Linux 3.19.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 08/26/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: K401LB.204 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K401LB dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK401LB.204:bd08/26/2015:svnASUSTeKCOMPUTERINC.:pnK401LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK401LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: K401LB dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. - --- - ApportVersion: 2.14.1-0ubuntu3.15 - Architecture: amd64 - AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/pcmC1D0p: biscuit 2311 F...m pulseaudio - /dev/snd/controlC1: biscuit 2311 F.... pulseaudio - /dev/snd/controlC0: biscuit 2311 F.... pulseaudio - CurrentDesktop: Unity - DistroRelease: Ubuntu 14.04 - InstallationDate: Installed on 2015-10-14 (2 days ago) - InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) - Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 008: ID 13d3:3474 IMC Networks - Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd - Bus 001 Device 006: ID 0000:0538 - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - MachineType: ASUSTeK COMPUTER INC. K401LB - Package: linux (not installed) - ProcFB: 0 inteldrmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic.efi.signed root=UUID=2dc554f1-5daa-48f1-89af-0c6de286fb1d ro quiet splash vt.handoff=7 - ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6 - RelatedPackageVersions: - linux-restricted-modules-3.19.0-30-generic N/A - linux-backports-modules-3.19.0-30-generic N/A - linux-firmware 1.127.15 - Tags: trusty - Uname: Linux 3.19.0-30-generic x86_64 - UpgradeStatus: No upgrade log present (probably fresh install) - UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo - _MarkForUpload: True - dmi.bios.date: 08/26/2015 - dmi.bios.vendor: American Megatrends Inc. - dmi.bios.version: K401LB.204 - dmi.board.asset.tag: ATN12345678901234567 - dmi.board.name: K401LB - dmi.board.vendor: ASUSTeK COMPUTER INC. - dmi.board.version: 1.0 - dmi.chassis.asset.tag: ATN12345678901234567 - dmi.chassis.type: 10 - dmi.chassis.vendor: ASUSTeK COMPUTER INC. - dmi.chassis.version: 1.0 - dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK401LB.204:bd08/26/2015:svnASUSTeKCOMPUTERINC.:pnK401LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK401LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: - dmi.product.name: K401LB - dmi.product.version: 1.0 - dmi.sys.vendor: ASUSTeK COMPUTER INC. - --- - ApportVersion: 2.14.1-0ubuntu3.15 - Architecture: amd64 - AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: biscuit 2293 F.... pulseaudio - /dev/snd/controlC0: biscuit 2293 F.... pulseaudio - CurrentDesktop: Unity - DistroRelease: Ubuntu 14.04 - InstallationDate: Installed on 2015-10-14 (3 days ago) - InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) - Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 004: ID 13d3:3474 IMC Networks - Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - MachineType: ASUSTeK COMPUTER INC. K401LB - Package: linux (not installed) - ProcFB: 0 inteldrmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic.efi.signed root=UUID=2dc554f1-5daa-48f1-89af-0c6de286fb1d ro quiet splash vt.handoff=7 - ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6 - RelatedPackageVersions: - linux-restricted-modules-3.19.0-30-generic N/A - linux-backports-modules-3.19.0-30-generic N/A - linux-firmware 1.127.15 - Tags: trusty - Uname: Linux 3.19.0-30-generic x86_64 - UpgradeStatus: No upgrade log present (probably fresh install) - UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo - _MarkForUpload: True - dmi.bios.date: 08/26/2015 - dmi.bios.vendor: American Megatrends Inc. - dmi.bios.version: K401LB.204 - dmi.board.asset.tag: ATN12345678901234567 - dmi.board.name: K401LB - dmi.board.vendor: ASUSTeK COMPUTER INC. - dmi.board.version: 1.0 - dmi.chassis.asset.tag: ATN12345678901234567 - dmi.chassis.type: 10 - dmi.chassis.vendor: ASUSTeK COMPUTER INC. - dmi.chassis.version: 1.0 - dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK401LB.204:bd08/26/2015:svnASUSTeKCOMPUTERINC.:pnK401LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK401LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: - dmi.product.name: K401LB - dmi.product.version: 1.0 - dmi.sys.vendor: ASUSTeK COMPUTER INC. - --- - ApportVersion: 2.14.1-0ubuntu3.15 - Architecture: amd64 - AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: biscuit 2293 F.... pulseaudio - /dev/snd/controlC0: biscuit 2293 F.... pulseaudio - CurrentDesktop: Unity - DistroRelease: Ubuntu 14.04 - InstallationDate: Installed on 2015-10-14 (3 days ago) - InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) - Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 007: ID 13d3:3474 IMC Networks - Bus 001 Device 002: ID 04f2:b483 Chicony Electronics Co., Ltd - Bus 001 Device 005: ID 24ae:2001 - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - MachineType: ASUSTeK COMPUTER INC. K401LB - Package: linux (not installed) - ProcFB: 0 inteldrmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic.efi.signed root=UUID=2dc554f1-5daa-48f1-89af-0c6de286fb1d ro quiet splash vt.handoff=7 - ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6 - RelatedPackageVersions: - linux-restricted-modules-3.19.0-30-generic N/A - linux-backports-modules-3.19.0-30-generic N/A - linux-firmware 1.127.15 - Tags: trusty - Uname: Linux 3.19.0-30-generic x86_64 - UpgradeStatus: No upgrade log present (probably fresh install) - UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo - _MarkForUpload: True - dmi.bios.date: 08/26/2015 - dmi.bios.vendor: American Megatrends Inc. - dmi.bios.version: K401LB.204 - dmi.board.asset.tag: ATN12345678901234567 - dmi.board.name: K401LB - dmi.board.vendor: ASUSTeK COMPUTER INC. - dmi.board.version: 1.0 - dmi.chassis.asset.tag: ATN12345678901234567 - dmi.chassis.type: 10 - dmi.chassis.vendor: ASUSTeK COMPUTER INC. - dmi.chassis.version: 1.0 - dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK401LB.204:bd08/26/2015:svnASUSTeKCOMPUTERINC.:pnK401LB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK401LB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: - dmi.product.name: K401LB - dmi.product.version: 1.0 - dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment removed: "WifiSyslog.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498609/+files/WifiSyslog.txt ** Attachment removed: "UdevLog.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498608/+files/UdevLog.txt ** Attachment removed: "UdevDb.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498607/+files/UdevDb.txt ** Attachment removed: "RfKill.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498606/+files/RfKill.txt ** Attachment removed: "ProcModules.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498604/+files/ProcModules.txt ** Attachment removed: "ProcInterrupts.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498603/+files/ProcInterrupts.txt ** Attachment removed: "ProcEnviron.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498602/+files/ProcEnviron.txt ** Attachment removed: "ProcCpuinfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498601/+files/ProcCpuinfo.txt ** Attachment removed: "Lspci.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498600/+files/Lspci.txt ** Attachment removed: "IwConfig.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498599/+files/IwConfig.txt ** Attachment removed: "CurrentDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498598/+files/CurrentDmesg.txt ** Attachment removed: "CRDA.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498597/+files/CRDA.txt ** Attachment removed: "BootDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498596/+files/BootDmesg.txt ** Attachment removed: "AlsaInfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498595/+files/AlsaInfo.txt ** Attachment removed: "ProcEnviron.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4495418/+files/ProcEnviron.txt ** Attachment removed: "Dependencies.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4495417/+files/Dependencies.txt ** Attachment removed: "futher info before and after suspend" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4495416/+files/k401l_touchpad_die.tar.gz ** Attachment removed: "PulseList.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+attachment/4498605/+files/PulseList.txt ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete ** Changed in: linux (Ubuntu) Importance: Low => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1506363 Title: Touchpad die after resume from suspend(s2ram) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1506363/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
