Public bug reported:
This bug was also filled on Honor Community
https://community.hihonor.com/thread/1495?et=watches.email.outcome
Problem
-------
Connecting Honor 8 mobile phone as USB + select MTP transfer mode on the phone
The phone includes an additional SD Card where photos are stored
As connected in MTP mode, unable to upload photos on the PC : neither intrenal
memory or sd card appear as mounted devices. However i still can get photos
manuelly with a file browser. This makes impossible to upload photos with a
photo manager like shotwell.
Full details
-------------
Ubuntu 16.10, fresh install (since 15 days)
Connect Honor 8 via USB
Has a 64 Gb SD Card (SanDisk) inside
On Honor 8 go to "Connected via USB" and select "Files" to connect the Honor 8
in MTP mode
The Honor 8 help says for Linux :
- install tools : sudo apt-get install mtp-tools mtpfs
- create subdir : sudo mkdir /media/mtp
- change acl : sudo chmod 755 /media/mtp
- mount : sudo mtpfs -o allow_other /media/mtp
- unmount : sudo umount /media/mtp
Before mtp-tools + mtpfs install
--------------------------------
# lsusb
Bus 002 Device 002: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s
bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 046d:c52a Logitech, Inc.
Bus 001 Device 011: ID 152d:2329 JMicron Technology Corp. / JMicron USA
Technology Corp. JM20329 SATA Bridge
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 008: ID 0cf3:e005 Atheros Communications, Inc.
Bus 001 Device 003: ID 13fd:2040 Initio Corporation
Bus 001 Device 018: ID 12d1:107e Huawei Technologies Co., Ltd.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> Device 18 is Honor 8
>> SD Card does not appear as mounted USB device
# ls -al /media/myuser
total 10
drwxr-x---+ 3 root root 4096 nov. 1 21:08 .
drwxr-xr-x 6 root root 4096 oct. 30 21:04 ..
dr-x------ 1 myuser myuser 2048 oct. 16 2015 My CDROM
>> My CDROM is a mount point provided by Honor 8 itself allowing installing
>> software on Windows as you may have with a cd-ro
>> SD Card does not appear as mounted USB device
Ubuntu Files Manager shows TWO mounted points
Android (icon : mobile phone) : no direct file provided, includes 2 subdirs :
1) SanDisk SD Card 2) Internal memory storage
Subdir DCIM/Camera gives access to photos taken with Honor 8 Camera and stored
on SD Card.
However i didint found an easy way to upload this photos in shotwell
My CDROM : corresponds to /media/myuser/My CDROM
Shotwell
Considers as if no camera was connected to PC
neither SD Card nor internal memory appear as mounted USB devices
Lets apply Honor advices (install mtp-tools mtpfs)
--------------------------------------------------
Honor 8 USB disconnected
In a terminal
# sudo apt-get install mtp-tools mtpfs
[sudo] myuser password : ****
Lecture des listes de paquets... Fait
Construction de l'arbre des dépendances
Lecture des informations d'état... Fait
Les NOUVEAUX paquets suivants seront installés :
mtp-tools mtpfs
0 mis à jour, 2 nouvellement installés, 0 à enlever et 0 non mis à jour.
Il est nécessaire de prendre 0 o/49,1 ko dans les archives.
Après cette opération, 333 ko d'espace disque supplémentaires seront utilisés.
Sélection du paquet mtp-tools précédemment désélectionné.
(Lecture de la base de données... 290176 fichiers et répertoires déjà
installés.)
Préparation du dépaquetage de .../0-mtp-tools_1.1.12-1_amd64.deb ...
Dépaquetage de mtp-tools (1.1.12-1) ...
Sélection du paquet mtpfs précédemment désélectionné.
Préparation du dépaquetage de .../1-mtpfs_1.1-5_amd64.deb ...
Dépaquetage de mtpfs (1.1-5) ...
Paramétrage de mtpfs (1.1-5) ...
Paramétrage de mtp-tools (1.1.12-1) ...
Traitement des actions différées (« triggers ») pour man-db (2.7.5-1) ...
>> Installe (sorry i'm french an di not translate Ubuntu install logs)
In same terminal
# sudo mkdir -p /media/mtp
# sudo chmod 755 /media/mtp
# ls -al /media
ludovic@Inspiron-3650:~$ ls -al /media
total 24
drwxr-xr-x 6 root root 4096 oct. 30 21:04 .
drwxr-xr-x 25 root root 4096 oct. 26 10:00 ..
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c
drwxr-x---+ 2 root root 4096 nov. 1 21:23 my_user
drwxr-xr-x 2 root root 4096 oct. 30 21:04 mtp
>> subdir exists
Connect Honor 8 USB in MTP mode (see beginning of this topic)
#lsusb
Bus 002 Device 002: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s
bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 046d:c52a Logitech, Inc.
Bus 001 Device 011: ID 152d:2329 JMicron Technology Corp. / JMicron USA
Technology Corp. JM20329 SATA Bridge
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 008: ID 0cf3:e005 Atheros Communications, Inc.
Bus 001 Device 003: ID 13fd:2040 Initio Corporation
Bus 001 Device 020: ID 12d1:107e Huawei Technologies Co., Ltd.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> NO effect seen (should be normal as not mounted with mtpfs mount)
# ls -al /media/myuser
>> NO effect seen (should be normal ...)
# ls -al /media
>> NO effect seen (should be normal ...)
Ubuntu Files Manager
>> NO effect seen (should be normal ...)
OK... lets mount with mtpfs command..
# sudo mtpfs -o allow_other /media/mtp
Listing raw device(s)
Device 0 (VID=12d1 and PID=107e) is a Huawei P9 Plus.
Found 1 device(s):
Huawei: P9 Plus (12d1:107e) @ bus 1, dev 20
Attempting to connect device
ignoring libusb_claim_interface() = -6PTP_ERROR_IO: failed to open session,
trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
Android device detected, assigning default bug flags
[ndlr: wait few ~60 seconds]
Listing File Information on Device with name: (NULL)
>> Shows an error
# ls -al /media/myuser
>> NO effect seen
# ls -al /media
ls: impossible d'accéder à '/media/mtp': Le logiciel a provoqué l'abandon de la
connexion
total 20
drwxr-xr-x 6 root root 4096 oct. 30 21:04 ./
drwxr-xr-x 25 root root 4096 oct. 26 10:00 ../
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other/
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c/
drwxr-x---+ 3 root root 4096 nov. 1 21:28 my_user/
d?????????? ? ? ? ? ? mtp/
>> Ouch ... have a look on /media/mtp dir !!
+ Have a messagebox
title : (no title)
inside (french version)
Problème logiciel détecté
Voulez vous signaler le problème maintenant ?
+ boutons <Annuler> <Signaler le problème...>
inside (english translated)
Software problem detected
Would you like to signal the problem now ?
+ buttons <Cancel> <Signal problem..>
I choose <Signal problem ...>
Message box disappears ...
lets collect infos...
# sudo umount /media/mtp
# ls -l /media
total 16
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c
drwxr-x---+ 3 root root 4096 nov. 1 21:28 my_user
drwxr-xr-x 2 root root 4096 oct. 30 21:04 mtp
# ubuntu-bug -p mtpfs
>> no effect seeen, mozilla will not open into a new apport bug description page
# sudo mtpfs -o allow_other /media/mtp
>> same messages / errors
# ps -eaf | grep mtpfs
root 10451 2595 0 21:47 ? 00:00:00 mtpfs -o allow_other /media/mtp
my_user 10478 8496 0 21:48 pts/4 00:00:00 grep --color=auto mtpfs
# ubuntu-bug -p 10478
>> no effect seeen, mozilla will not open into a new apport bug description page
lets fill the bug manually (sorry)
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-10-25 (7 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: mtpfs 1.1-5
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.8.0-26.28-generic 4.8.0
Tags: yakkety
Uname: Linux 4.8.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
** Affects: mtpfs (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-collected yakkety
** Tags added: apport-collected yakkety
** Description changed:
This bug was also filled on Honor Community
https://community.hihonor.com/thread/1495?et=watches.email.outcome
Problem
-------
Connecting Honor 8 mobile phone as USB + select MTP transfer mode on the phone
The phone includes an additional SD Card where photos are stored
As connected in MTP mode, unable to upload photos on the PC : neither
intrenal memory or sd card appear as mounted devices. However i still can get
photos manuelly with a file browser. This makes impossible to upload photos
with a photo manager like shotwell.
Full details
-------------
Ubuntu 16.10, fresh install (since 15 days)
Connect Honor 8 via USB
Has a 64 Gb SD Card (SanDisk) inside
On Honor 8 go to "Connected via USB" and select "Files" to connect the Honor
8 in MTP mode
The Honor 8 help says for Linux :
- install tools : sudo apt-get install mtp-tools mtpfs
- create subdir : sudo mkdir /media/mtp
- change acl : sudo chmod 755 /media/mtp
- mount : sudo mtpfs -o allow_other /media/mtp
- unmount : sudo umount /media/mtp
Before mtp-tools + mtpfs install
--------------------------------
# lsusb
Bus 002 Device 002: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s
bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 046d:c52a Logitech, Inc.
Bus 001 Device 011: ID 152d:2329 JMicron Technology Corp. / JMicron USA
Technology Corp. JM20329 SATA Bridge
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 008: ID 0cf3:e005 Atheros Communications, Inc.
Bus 001 Device 003: ID 13fd:2040 Initio Corporation
Bus 001 Device 018: ID 12d1:107e Huawei Technologies Co., Ltd.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> Device 18 is Honor 8
>> SD Card does not appear as mounted USB device
# ls -al /media/myuser
total 10
drwxr-x---+ 3 root root 4096 nov. 1 21:08 .
drwxr-xr-x 6 root root 4096 oct. 30 21:04 ..
dr-x------ 1 myuser myuser 2048 oct. 16 2015 My CDROM
>> My CDROM is a mount point provided by Honor 8 itself allowing installing
software on Windows as you may have with a cd-ro
>> SD Card does not appear as mounted USB device
Ubuntu Files Manager shows TWO mounted points
Android (icon : mobile phone) : no direct file provided, includes 2 subdirs :
1) SanDisk SD Card 2) Internal memory storage
Subdir DCIM/Camera gives access to photos taken with Honor 8 Camera and
stored on SD Card.
However i didint found an easy way to upload this photos in shotwell
My CDROM : corresponds to /media/myuser/My CDROM
Shotwell
Considers as if no camera was connected to PC
neither SD Card nor internal memory appear as mounted USB devices
Lets apply Honor advices (install mtp-tools mtpfs)
--------------------------------------------------
Honor 8 USB disconnected
In a terminal
# sudo apt-get install mtp-tools mtpfs
[sudo] myuser password : ****
Lecture des listes de paquets... Fait
Construction de l'arbre des dépendances
Lecture des informations d'état... Fait
Les NOUVEAUX paquets suivants seront installés :
mtp-tools mtpfs
0 mis à jour, 2 nouvellement installés, 0 à enlever et 0 non mis à jour.
Il est nécessaire de prendre 0 o/49,1 ko dans les archives.
Après cette opération, 333 ko d'espace disque supplémentaires seront utilisés.
Sélection du paquet mtp-tools précédemment désélectionné.
(Lecture de la base de données... 290176 fichiers et répertoires déjà
installés.)
Préparation du dépaquetage de .../0-mtp-tools_1.1.12-1_amd64.deb ...
Dépaquetage de mtp-tools (1.1.12-1) ...
Sélection du paquet mtpfs précédemment désélectionné.
Préparation du dépaquetage de .../1-mtpfs_1.1-5_amd64.deb ...
Dépaquetage de mtpfs (1.1-5) ...
Paramétrage de mtpfs (1.1-5) ...
Paramétrage de mtp-tools (1.1.12-1) ...
Traitement des actions différées (« triggers ») pour man-db (2.7.5-1) ...
>> Installe (sorry i'm french an di not translate Ubuntu install logs)
In same terminal
# sudo mkdir -p /media/mtp
# sudo chmod 755 /media/mtp
# ls -al /media
ludovic@Inspiron-3650:~$ ls -al /media
total 24
drwxr-xr-x 6 root root 4096 oct. 30 21:04 .
drwxr-xr-x 25 root root 4096 oct. 26 10:00 ..
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c
drwxr-x---+ 2 root root 4096 nov. 1 21:23 my_user
drwxr-xr-x 2 root root 4096 oct. 30 21:04 mtp
>> subdir exists
Connect Honor 8 USB in MTP mode (see beginning of this topic)
#lsusb
Bus 002 Device 002: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s
bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 046d:c52a Logitech, Inc.
Bus 001 Device 011: ID 152d:2329 JMicron Technology Corp. / JMicron USA
Technology Corp. JM20329 SATA Bridge
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 008: ID 0cf3:e005 Atheros Communications, Inc.
Bus 001 Device 003: ID 13fd:2040 Initio Corporation
Bus 001 Device 020: ID 12d1:107e Huawei Technologies Co., Ltd.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> NO effect seen (should be normal as not mounted with mtpfs mount)
# ls -al /media/myuser
>> NO effect seen (should be normal ...)
# ls -al /media
>> NO effect seen (should be normal ...)
Ubuntu Files Manager
>> NO effect seen (should be normal ...)
OK... lets mount with mtpfs command..
# sudo mtpfs -o allow_other /media/mtp
Listing raw device(s)
Device 0 (VID=12d1 and PID=107e) is a Huawei P9 Plus.
Found 1 device(s):
Huawei: P9 Plus (12d1:107e) @ bus 1, dev 20
Attempting to connect device
ignoring libusb_claim_interface() = -6PTP_ERROR_IO: failed to open session,
trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
Android device detected, assigning default bug flags
[ndlr: wait few ~60 seconds]
Listing File Information on Device with name: (NULL)
>> Shows an error
# ls -al /media/myuser
>> NO effect seen
# ls -al /media
ls: impossible d'accéder à '/media/mtp': Le logiciel a provoqué l'abandon de
la connexion
total 20
drwxr-xr-x 6 root root 4096 oct. 30 21:04 ./
drwxr-xr-x 25 root root 4096 oct. 26 10:00 ../
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other/
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c/
drwxr-x---+ 3 root root 4096 nov. 1 21:28 my_user/
d?????????? ? ? ? ? ? mtp/
>> Ouch ... have a look on /media/mtp dir !!
+ Have a messagebox
title : (no title)
inside (french version)
Problème logiciel détecté
Voulez vous signaler le problème maintenant ?
+ boutons <Annuler> <Signaler le problème...>
inside (english translated)
Software problem detected
Would you like to signal the problem now ?
+ buttons <Cancel> <Signal problem..>
I choose <Signal problem ...>
Message box disappears ...
lets collect infos...
# sudo umount /media/mtp
# ls -l /media
total 16
drwxr-x---+ 2 root root 4096 oct. 30 09:56 my_user_other
drwxr-x---+ 2 root root 4096 oct. 26 09:42 guest-wln98c
drwxr-x---+ 3 root root 4096 nov. 1 21:28 my_user
drwxr-xr-x 2 root root 4096 oct. 30 21:04 mtp
# ubuntu-bug -p mtpfs
>> no effect seeen, mozilla will not open into a new apport bug description
page
# sudo mtpfs -o allow_other /media/mtp
>> same messages / errors
# ps -eaf | grep mtpfs
root 10451 2595 0 21:47 ? 00:00:00 mtpfs -o allow_other
/media/mtp
my_user 10478 8496 0 21:48 pts/4 00:00:00 grep --color=auto mtpfs
# ubuntu-bug -p 10478
>> no effect seeen, mozilla will not open into a new apport bug description
page
lets fill the bug manually (sorry)
+ ---
+ ApportVersion: 2.20.3-0ubuntu8
+ Architecture: amd64
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.10
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2016-10-25 (7 days ago)
+ InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
+ Package: mtpfs 1.1-5
+ PackageArchitecture: amd64
+ ProcVersionSignature: Ubuntu 4.8.0-26.28-generic 4.8.0
+ Tags: yakkety
+ Uname: Linux 4.8.0-26-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1638383
Title:
Cannot upload photo with Honor 8 + internal SDCard
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/mtpfs/+bug/1638383/+subscriptions
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