Public bug reported: I have had no sound since original (fairly recent) purchase. I purchased online from Dell.
Sound preferences were originally showing in upper right hand corner of the screen, but the sliders for changing volume were grayed out, and choosing sound test had no audible or visual result. Now sound preferences are not showing in upper right corner at all, and system preferences --> sound no longer shows 'sound test' as an option. I tried to fix original problem myself by killing then re-starting pulseaudio No effect. Also I tried commands apt-get purge pulseaudio and then later apt-get install pulseaudio it seemed to be after that when the sound preferences stopped showing in upper right corner, but I also did a general ubuntu update at the same time (and there is still a restart required for update for 'Latitude E5X60 System Update' 68614) Release: Ubuntu 16.04.2 LTS Package: N: Unable to locate package pkgname ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-72.93-generic 4.4.49 Uname: Linux 4.4.0-72-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: clare 2105 F.... pulseaudio CurrentDesktop: Unity Date: Tue Apr 18 22:44:33 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2017-01-05 (104 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: clare 2105 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [Precision 3510, Realtek ALC3235, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2017-02-10 (67 days ago) dmi.bios.date: 08/26/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.9.4 dmi.board.name: 0FFPFD dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.9.4:bd08/26/2016:svnDellInc.:pnPrecision3510:pvr:rvnDellInc.:rn0FFPFD:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: Precision 3510 dmi.sys.vendor: Dell Inc. ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1683990 Title: [Precision 3510, Realtek ALC3235, Speaker, Internal] No sound at all To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1683990/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
