apport information
** Tags added: apport-collected bionic
** Description changed:
The touchpad on the new ASUS GU501GM (the junior Zephyrus M that is a
Best Buy exclusive) does not seem to be detected whatsoever. Below is a
printout of "xinput list". I've also attached output files for devices,
dmesg, lspci -vnvn, Xorg.0.log, and version.log. I suspect it is an
Elantech. I did manage to get one command to print ELAN120x (x being
some number). Alas, I don't remember the command now, and none of what
I've attached is showing it. (Sorry, I've had a long night of
troubleshooting.) The Windows 10 device manager won't even list the
brand, even though it's working there. Still, I am fairly confident
it's Elan, as that's what ASUS seems to roll with these days.
I've tried various combinations of i8042.* kernel parameters, but to no
avail. I've also tried blacklisting i2c_hid. It's like it thinks the
touchpad is a keyboard? I'm on Ubuntu 18.04. I've tried the mainstream
kernel 4.16.7, also to no avail. The latest release candidate (#4) for
4.17 would not let me log in past SDDM, and I noticed no touchpad
miracle while I was in the SDDM login screen.
If you have any further suggestions of what I could try, I would very
much appreciate it! Thanks in advance!
xinput list:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ASUSTeK Computer Inc. N-KEY Device id=14 [slave pointer (2)]
⎜ ↳ Logitech USB Optical Mouse id=15 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Asus Wireless Radio Control id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Video Bus id=9 [slave keyboard (3)]
↳ Power Button id=10 [slave keyboard (3)]
↳ Sleep Button id=11 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=12 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=13 [slave keyboard (3)]
↳ USB2.0 HD UVC WebCam: USB2.0 HD id=16 [slave keyboard (3)]
↳ Asus WMI hotkeys id=17 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=18 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=19 [slave keyboard (3)]
+ ---
+ ApportVersion: 2.20.9-0ubuntu7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: mustangsally 1416 F.... pulseaudio
+ CurrentDesktop: KDE
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2018-05-12 (0 days ago)
+ InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64
(20180426)
+ MachineType: ASUSTeK COMPUTER INC. ROG GU501GM
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic
root=UUID=899a1b40-3034-4afc-9f21-299d52a753ab ro quiet splash i8042.noloop=1
i8042.nomux=1 i8042.kbdreset=1 i8042.reset vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-20-generic N/A
+ linux-backports-modules-4.15.0-20-generic N/A
+ linux-firmware 1.173
+ Tags: bionic
+ Uname: Linux 4.15.0-20-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 03/16/2018
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: GU501GM.301
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: GU501GM
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGU501GM.301:bd03/16/2018:svnASUSTeKCOMPUTERINC.:pnROGGU501GM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU501GM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.family: ROG
+ dmi.product.name: ROG GU501GM
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1770862/+attachment/5138495/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1770862
Title:
ASUS GU501GM touchpad not detected
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