apport information ** Tags added: apport-collected tara
** Description changed: This is a new laptop with reference TongFang GI5CN5E The UK supplier is unable to give me any further details about the trackpad, but they agree that there is a problem with the Linux kernel. There is no response from the trackpad. An external mouse works fine. Further details: Linux Mint 19 (Ubuntu 18.04 - bionic) ubuntu-bug linux command did not work: *** Problem in linux-image-4.15.0-29-generic The problem cannot be reported: This is not an official Linux package. Please remove any third party package and try again. - I attempted to attach various diagnostic files as per the instructions - for reporting this bug but as this system is not confirming what has - been attached I also attached (I hope) a file with all 4 reports. Sorry - if this is noise... + I attempted to attach various diagnostic files as per the instructions for reporting this bug but as this system is not confirming what has been attached I also attached (I hope) a file with all 4 reports. Sorry if this is noise... + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: mike 2775 F.... pulseaudio + CurrentDesktop: X-Cinnamon + DistroRelease: Linux Mint 19 + HibernationDevice: RESUME=UUID=8d3430b5-51a5-4052-877b-d840f6ea53d7 + InstallationDate: Installed on 2018-07-01 (19 days ago) + InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180626 + MachineType: PC Specialist LTD Vyper + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-29-generic root=/dev/mapper/mint--vg-root ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18 + RelatedPackageVersions: + linux-restricted-modules-4.15.0-29-generic N/A + linux-backports-modules-4.15.0-29-generic N/A + linux-firmware 1.173.1 + Tags: tara + Uname: Linux 4.15.0-29-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/09/2018 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: N.1.01 + dmi.board.asset.tag: Standard + dmi.board.name: GI5CN5E + dmi.board.vendor: Tong Fang + dmi.board.version: Standard + dmi.chassis.asset.tag: Standard + dmi.chassis.type: 10 + dmi.chassis.vendor: Standard + dmi.chassis.version: Standard + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN.1.01:bd04/09/2018:svnPCSpecialistLTD:pnVyper:pvrStandard:rvnTongFang:rnGI5CN5E:rvrStandard:cvnStandard:ct10:cvrStandard: + dmi.product.family: CFL + dmi.product.name: Vyper + dmi.product.version: Standard + dmi.sys.vendor: PC Specialist LTD ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1782888/+attachment/5166026/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1782888 Title: trackpad not recognised by kernel To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782888/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs