** Attachment added: "version" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787473/+attachment/5176496/+files/version.log
** Tags added: apport-collected bionic ** Description changed: After upgrading from Ubuntu 16.04 to 18.04 (via CLI) I'm unable to print PDF documents from the Document Viewer application. When I try to print a PDF from Document Viewer, the PDF stays in the printer queue with status = "Processing". Steps to reproduce: - Open PDF using Document Viewer - press ctrl-P - print dialog opens - choose desired printer, pages-to-print, etc. - click Print Expected: - document prints Actual: - document sits in printer queue with status = "processing" Workaround 1) Open the PDF file using a web browser, and print successfully from the browser. Workaround 2) From Document Viewer, choose "Preview", and from the print-preview click the printer icon to print the preview. + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: michelle 3174 F.... pulseaudio + /dev/snd/controlC0: michelle 3174 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + EcryptfsInUse: Yes + HibernationDevice: RESUME=UUID=2f8fccbc-e235-4e8b-9ea2-c30c8b90e7b1 + InstallationDate: Installed on 2016-10-18 (666 days ago) + InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) + MachineType: ASUSTeK COMPUTER INC. G551JM + Package: linux (not installed) + ProcEnviron: + LANG=en_US.UTF-8 + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + PATH=(custom, no user) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash pcie_aspm=force acpi_os=Windows acpi_backlight=native vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18 + RelatedPackageVersions: + linux-restricted-modules-4.15.0-32-generic N/A + linux-backports-modules-4.15.0-32-generic N/A + linux-firmware 1.173.1 + Tags: bionic + Uname: Linux 4.15.0-32-generic x86_64 + UpgradeStatus: Upgraded to bionic on 2018-08-15 (1 days ago) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/13/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: G551JM.204 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: G551JM + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG551JM.204:bd10/13/2014:svnASUSTeKCOMPUTERINC.:pnG551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: G + dmi.product.name: G551JM + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1787473 Title: PDFs Don't Print from Document Viewer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787473/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
