I am getting the same error:

[EMAIL PROTECTED]:~$ sudo apt-get install dbmail
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following extra packages will be installed:
  libgmime-2.0-2 libsieve2-1
Suggested packages:
  dbmail-pgsql dbmail-mysql sqlite3
The following NEW packages will be installed:
  dbmail libgmime-2.0-2 libsieve2-1
0 upgraded, 3 newly installed, 0 to remove and 0 not upgraded.
Need to get 575kB of archives.
After unpacking 1757kB of additional disk space will be used.
Do you want to continue [Y/n]? 
Get:1 http://us.archive.ubuntu.com gutsy/main libgmime-2.0-2 2.2.10-0ubuntu1 
[191kB]
Get:2 http://us.archive.ubuntu.com gutsy/universe libsieve2-1 2.2.3-1 [77.8kB]
Get:3 http://us.archive.ubuntu.com gutsy/universe dbmail 2.2.5-1ubuntu1 [306kB]
Fetched 575kB in 1s (437kB/s)    
Preconfiguring packages ...
Selecting previously deselected package libgmime-2.0-2.
(Reading database ... 38535 files and directories currently installed.)
Unpacking libgmime-2.0-2 (from .../libgmime-2.0-2_2.2.10-0ubuntu1_i386.deb) ...
Selecting previously deselected package libsieve2-1.
Unpacking libsieve2-1 (from .../libsieve2-1_2.2.3-1_i386.deb) ...
Selecting previously deselected package dbmail.
Unpacking dbmail (from .../dbmail_2.2.5-1ubuntu1_i386.deb) ...
Setting up libgmime-2.0-2 (2.2.10-0ubuntu1) ...

Setting up libsieve2-1 (2.2.3-1) ...

Setting up dbmail (2.2.5-1ubuntu1) ...
/var/lib/dpkg/info/dbmail.postinst: 170: create_user: not found
dpkg: error processing dbmail (--configure):
 subprocess post-installation script returned error exit status 127
Processing triggers for libc6 ...
ldconfig deferred processing now taking place
Errors were encountered while processing:
 dbmail
E: Sub-process /usr/bin/dpkg returned an error code (1)
[EMAIL PROTECTED]:~$ sudo apt-get install dbmail
Reading package lists... Done
Building dependency tree       
Reading state information... Done
dbmail is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 0B of archives.
After unpacking 0B of additional disk space will be used.
Setting up dbmail (2.2.5-1ubuntu1) ...
/var/lib/dpkg/info/dbmail.postinst: 170: create_user: not found
dpkg: error processing dbmail (--configure):
 subprocess post-installation script returned error exit status 127
Errors were encountered while processing:
 dbmail
E: Sub-process /usr/bin/dpkg returned an error code (1)

-- 
dbmail cannot find create_user during postinst
https://bugs.launchpad.net/bugs/153994
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