> Reg output logs, do you mean from the current running system? Generally one wants logs from after reproducing the error condition since that has a high chance of showing an error or warning indicating what the problem might be. Logs from a normal operational situation can sometimes be of utility for answering basic questions like installed versions or misconfiguration, so if you cannot easily get logs from the error condition, collect what you can to start with.
> The vm-tools package seems to be 3.5.7. Do you mean 10.3.5-7? (Or, more precise to say 2:10.3.5-7~ubuntu0.18.04.1 as you've listed in the bug report.) > Is there a way to see what version is delivered from ubuntu? The apt-get policy command (such as in your original report #2) shows what your system believes should be coming from ubuntu. Another command is: rmadison ${package} which will show what Ubuntu believes is the latest version that should be delivered to systems running the various stable versions of Ubuntu. Running this right now shows that the current updated version is: open-vm-tools | 2:10.3.10-1~ubuntu0.18.04.1 | bionic-updates | source, amd64, i386 You may also find it useful to review /var/log/apt/*.log, which shows what packages apt attempts to update, and when it made the attempts. It might also indicate if there were problems during your upgrade, such as if there was a config conflict or something. ** Summary changed: - open-vm-tools + Starting vm hangs after upgrading open-vm-tools from 2:10.3.5-7~ubuntu0.18.04.1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1836500 Title: Starting vm hangs after upgrading open-vm-tools from 2:10.3.5-7~ubuntu0.18.04.1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/open-vm-tools/+bug/1836500/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs