> Reg output logs, do you mean from the current running system?

Generally one wants logs from after reproducing the error condition
since that has a high chance of showing an error or warning indicating
what the problem might be.  Logs from a normal operational situation can
sometimes be of utility for answering basic questions like installed
versions or misconfiguration, so if you cannot easily get logs from the
error condition, collect what you can to start with.

> The vm-tools package seems to be 3.5.7.

Do you mean 10.3.5-7?

(Or, more precise to say 2:10.3.5-7~ubuntu0.18.04.1 as you've listed in
the bug report.)

> Is there a way to see what version is delivered from ubuntu?

The apt-get policy command (such as in your original report #2) shows
what your system believes should be coming from ubuntu.  Another command
is:

  rmadison ${package}

which will show what Ubuntu believes is the latest version that should
be delivered to systems running the various stable versions of Ubuntu.

Running this right now shows that the current updated version is:

  open-vm-tools | 2:10.3.10-1~ubuntu0.18.04.1  | bionic-updates
| source, amd64, i386

You may also find it useful to review /var/log/apt/*.log, which shows
what packages apt attempts to update, and when it made the attempts.  It
might also indicate if there were problems during your upgrade, such as
if there was a config conflict or something.


** Summary changed:

- open-vm-tools 
+ Starting vm hangs after upgrading open-vm-tools from 
2:10.3.5-7~ubuntu0.18.04.1

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1836500

Title:
  Starting vm hangs after upgrading open-vm-tools from
  2:10.3.5-7~ubuntu0.18.04.1

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