apport information ** Tags added: apport-collected
** Description changed: Sometimes when I play a clip (be it a Video, song or a radiostation, it doesn't matter) and I have the volume lowered to 10% I can't hear any sound whatsoever. Not until I raise the volume with Fn + F12 (F12 has a speaker icon on it to raise the volume). It's as if PulseAudio is muted until I raise the volume. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: pulseaudio 1:13.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-21.22-generic 5.3.7 Uname: Linux 5.3.0-21-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: kristoffer 1627 F.... pulseaudio /dev/snd/controlC0: kristoffer 1627 F.... pulseaudio CurrentDesktop: MATE Date: Fri Nov 8 23:39:31 2019 InstallationDate: Installed on 2019-10-05 (34 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=sv_SE.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/26/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N550JK.208 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: N550JK dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.208:bd09/26/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: N dmi.product.name: N550JK dmi.product.sku: ASUS-NotebookSKU dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: kristoffer 1338 F.... pulseaudio + /dev/snd/controlC1: kristoffer 1338 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-11-11 (2 days ago) + InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: ASUSTeK COMPUTER INC. N550JK + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=sv_SE.UTF-8 + SHELL=/bin/bash + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-22-generic root=UUID=cd07365f-1075-4d73-aa51-3e3b4e91a8d1 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-22.24-generic 5.3.7 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-22-generic N/A + linux-backports-modules-5.3.0-22-generic N/A + linux-firmware 1.183.1 + Tags: eoan + Uname: Linux 5.3.0-22-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/26/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: N550JK.208 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: N550JK + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.208:bd09/26/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: N + dmi.product.name: N550JK + dmi.product.sku: ASUS-NotebookSKU + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1851887/+attachment/5305124/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1851887 Title: Sound only works works again if the volume is raised more than 50% To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1851887/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
