Public bug reported: I have the WD19TB Thunderbolt dock connected to a Dell Latitude 7480 laptop with two external displays. The laptop itself is closed (internal display is not used).
In a gnome xorg session, there is severe tearing on parts of the screen when dragging windows or scrolling content. Under a wayland session there is no screen tearing, but I have keyboard key repetition problems which make this mostly unusable day-to-day (https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/1849405). I can supply short phone videos of tearing occurring on the screens if required. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: mutter 3.28.4-0ubuntu18.04.2 ProcVersionSignature: Ubuntu 5.0.0-36.39~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: GNOME Date: Tue Nov 19 14:02:09 2019 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash SourcePackage: mutter UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: mutter (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic third-party-packages ** Summary changed: - Screen tearing in xorg gnome session on Latitude 7480 with WD19TB Thubderbolt dock + Screen tearing in xorg gnome session on Latitude 7480 with WD19TB Thunderbolt dock ** Description changed: - I have the WD19TB Thubderbolt dock connected to a Dell Latitude 7480 + I have the WD19TB Thunderbolt dock connected to a Dell Latitude 7480 laptop with two external displays. The laptop itself is closed (internal display is not used). In a gnome xorg session, there is severe tearing on parts of the screen when dragging windows or scrolling content. Under a wayland session there is no screen tearing, but I have keyboard key repetition problems which make this mostly unusable day-to-day (#1849405). I can supply short phone videos of tearing occurring on the screens if required. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: mutter 3.28.4-0ubuntu18.04.2 ProcVersionSignature: Ubuntu 5.0.0-36.39~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: GNOME Date: Tue Nov 19 14:02:09 2019 ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_AU.UTF-8 - SHELL=/bin/bash + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_AU.UTF-8 + SHELL=/bin/bash SourcePackage: mutter UpgradeStatus: No upgrade log present (probably fresh install) ** Description changed: I have the WD19TB Thunderbolt dock connected to a Dell Latitude 7480 laptop with two external displays. The laptop itself is closed (internal display is not used). In a gnome xorg session, there is severe tearing on parts of the screen when dragging windows or scrolling content. Under a wayland session there is no screen tearing, but I have keyboard key repetition problems which make this mostly unusable day-to-day - (#1849405). + (https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/1849405). I can supply short phone videos of tearing occurring on the screens if required. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: mutter 3.28.4-0ubuntu18.04.2 ProcVersionSignature: Ubuntu 5.0.0-36.39~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: GNOME Date: Tue Nov 19 14:02:09 2019 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash SourcePackage: mutter UpgradeStatus: No upgrade log present (probably fresh install) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1853094 Title: Screen tearing in xorg gnome session on Latitude 7480 with WD19TB Thunderbolt dock To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/1853094/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
