apport information ** Tags added: apport-collected
** Description changed: New laptop that is running Ubuntu Mate 19.10, most everything works out of the box even bluetooth but bluetooth does not resume after suspend. In fact I am unable to restart it and get it to work after a suspend. Wireless resumes and continues to work, just bluetooth fails. After suspend the controller and adapter are not found, restarting bluetooth.service nor restarting network manger solve the issue. After a resume the adapter is not found at all, I have tried to remove the module before a suspend and add it back to no avail, the only way to get it working is to reboot which is a pain. Please let me know what additional data you may need, posting information below: Chipset is Realtek RTL8822CE, combined wireless and Bluetooth module Running Bluez 5.50 package... Working on intial Boot: lsusb -tv /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M ID 1d6b:0003 Linux Foundation 3.0 root hub /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M ID 1d6b:0002 Linux Foundation 2.0 root hub |__ Port 3: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 3: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 10: Dev 3, If 0, Class=Wireless, Driver=btusb, 12M ID 0bda:b00c Realtek Semiconductor Corp. |__ Port 10: Dev 3, If 1, Class=Wireless, Driver=btusb, 12M ID 0bda:b00c Realtek Semiconductor Corp. rfkill list 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: hci0: Bluetooth Soft blocked: no Hard blocked: no usb-devices T: Bus=01 Lev=01 Prnt=01 Port=09 Cnt=01 Dev#= 3 Spd=12 MxCh= 0 D: Ver= 1.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=0bda ProdID=b00c Rev=00.00 S: Manufacturer=Realtek S: Product=Bluetooth Radio S: SerialNumber=00e04c000001 C: #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=500mA I: If#=0x0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb I: If#=0x1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera Bus 001 Device 003: ID 0bda:b00c Realtek Semiconductor Corp. Bluetooth Radio Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub dmesg | grep Blue [ 1.192743] usb 1-10: Product: Bluetooth Radio [ 11.706607] Bluetooth: Core ver 2.22 [ 11.706620] Bluetooth: HCI device and connection manager initialized [ 11.706624] Bluetooth: HCI socket layer initialized [ 11.706626] Bluetooth: L2CAP socket layer initialized [ 11.706628] Bluetooth: SCO socket layer initialized [ 11.720229] Bluetooth: hci0: RTL: rtl: examining hci_ver=0a hci_rev=000c lmp_ver=0a lmp_subver=8822 [ 11.721252] Bluetooth: hci0: RTL: rom_version status=0 version=3 [ 11.721254] Bluetooth: hci0: RTL: rtl: loading rtl_bt/rtl8822cu_fw.bin [ 11.722558] Bluetooth: hci0: RTL: rtl: loading rtl_bt/rtl8822cu_config.bin [ 11.722879] Bluetooth: hci0: RTL: cfg_sz 6, total sz 24866 [ 15.466810] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [ 15.466812] Bluetooth: BNEP filters: protocol multicast [ 15.466816] Bluetooth: BNEP socket layer initialized [ 18.070246] Bluetooth: RFCOMM TTY layer initialized [ 18.070250] Bluetooth: RFCOMM socket layer initialized [ 18.070253] Bluetooth: RFCOMM ver 1.11 After resume: lsusb -tv /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M ID 1d6b:0003 Linux Foundation 3.0 root hub /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M ID 1d6b:0002 Linux Foundation 2.0 root hub |__ Port 3: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 3: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. rfkill list 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no usb-devices T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=12 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=1d6b ProdID=0002 Rev=05.03 S: Manufacturer=Linux 5.3.0-24-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub T: Bus=01 Lev=01 Prnt=01 Port=02 Cnt=01 Dev#= 2 Spd=480 MxCh= 0 D: Ver= 2.01 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=0408 ProdID=5365 Rev=00.02 S: Manufacturer=SunplusIT Inc S: Product=HP TrueVision HD Camera C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo I: If#=0x1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=10000 MxCh= 6 D: Ver= 3.10 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1 P: Vendor=1d6b ProdID=0003 Rev=05.03 S: Manufacturer=Linux 5.3.0-24-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: bishop 1693 F.... pulseaudio + CurrentDesktop: MATE + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-11-12 (36 days ago) + InstallationMedia: Ubuntu-MATE 19.10 "Eoan Ermine" - Release amd64 (20191017) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: HP HP Laptop 14-dq1xxx + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-24-generic root=/dev/mapper/vgroot-lvroot ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-24-generic N/A + linux-backports-modules-5.3.0-24-generic N/A + linux-firmware 1.183.2 + RfKill: + 0: phy0: Wireless LAN + Soft blocked: no + Hard blocked: no + Tags: eoan + Uname: Linux 5.3.0-24-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/18/2019 + dmi.bios.vendor: AMI + dmi.bios.version: F.07 + dmi.board.asset.tag: Base Board Asset Tag + dmi.board.name: 86C8 + dmi.board.vendor: HP + dmi.board.version: 56.21 + dmi.chassis.type: 10 + dmi.chassis.vendor: HP + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAMI:bvrF.07:bd10/18/2019:svnHP:pnHPLaptop14-dq1xxx:pvr:rvnHP:rn86C8:rvr56.21:cvnHP:ct10:cvrChassisVersion: + dmi.product.family: 103C_5335KV HP Notebook + dmi.product.name: HP Laptop 14-dq1xxx + dmi.product.sku: 7RP94UA#ABA + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1856872/+attachment/5313746/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1856872 Title: Realtek btusb dongle vanishes after resume from suspend To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1856872/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
