Public bug reported:
I've only ever used the default Thunderbird that came packaged with
Ubuntu. After upgrading from Eoan to Focal I receive the following popup
error dialog:
"A newer version of Thunderbird may have made changes to your profile
which are no longer compatible with this older version. Use this profile
only with that newer version, or create a new profile for this
installation of Thunderbird. Creating a new profile requires setting up
your accounts, calendars and add-ons again."
The only options are "Create New Profile" and "Quit" with no option to
continue using my old profile.
I tried running thunderbird -ProfileManager to force my current default
profile but it continued to give me the same error.
I'm assuming this is a bug as it's a major inconvenience to have to
reconfigure Thunderbird from scratch after an upgrade.
Terminal shows:
JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error:
Can't find profile directory.
And after clicking Quit:
JavaScript error: resource://gre/modules/AsyncShutdown.jsm, line 694:
Error: Phase "xpcom-will-shutdown" is finished, it is too late to
register completion condition "UserInteractionTimer 1 for document
7f645eb33000"
See attached screenshot: focal-thunderbird-profile-bug.png
Thanks, Sean.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: thunderbird 1:68.4.1+build1-0ubuntu1
ProcVersionSignature: User Name 5.4.0-9.12-generic 5.4.3
Uname: Linux 5.4.0-9-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2592 F.... pulseaudio
BuildID: 20200110122930
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 20 14:43:03 2020
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:1141
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2018-06-06 (593 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
Profile1Extensions: extensions.sqlite corrupt or missing
Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile1Locales: extensions.sqlite corrupt or missing
Profile1PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:1141
Profile1PrefSources: prefs.js
Profile1Prefs:
extensions.lastAppVersion: "68.4.1" (prefs.js)
security.sandbox.plugin.tempDirSuffix: "18138464-d6cb-4282-a9d4-88ab6acfec88"
(prefs.js)
Profile1Themes: extensions.sqlite corrupt or missing
Profiles:
Profile1 - LastVersion=68.4.1/20200110122930
Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to focal on 2020-01-20 (0 days ago)
dmi.bios.date: 09/05/2018
dmi.bios.vendor: System76
dmi.bios.version: 1.05.12-0
dmi.board.asset.tag: Tag 12345
dmi.board.name: Galago Pro
dmi.board.vendor: System76
dmi.board.version: galp2
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: System76
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnSystem76:bvr1.05.12-0:bd09/05/2018:svnSystem76:pnGalagoPro:pvrgalp2:rvnSystem76:rnGalagoPro:rvrgalp2:cvnSystem76:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Galago Pro
dmi.product.sku: Not Applicable
dmi.product.version: galp2
dmi.sys.vendor: System76
** Affects: thunderbird
Importance: Unknown
Status: Unknown
** Affects: thunderbird (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Attachment added: "focal-thunderbird-profile-bug.png"
https://bugs.launchpad.net/bugs/1860330/+attachment/5321703/+files/focal-thunderbird-profile-bug.png
** Bug watch added: Debian Bug tracker #946347
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=946347
** Also affects: thunderbird via
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=946347
Importance: Unknown
Status: Unknown
** Description changed:
I've only ever used the default Thunderbird that came packaged with
Ubuntu. After upgrading from Eoan to Focal I receive the following popup
error dialog:
"A newer version of Thunderbird may have made changes to your profile
which are no longer compatible with this older version. Use this profile
only with that newer version, or create a new profile for this
installation of Thunderbird. Creating a new profile requires setting up
your accounts, calendars and add-ons again."
The only options are "Create New Profile" and "Quit" with no option to
continue using my old profile.
I tried running thunderbird -ProfileManager to force my current default
profile but it continued to give me the same error.
I'm assuming this is a bug as it's a major inconvenience to have to
reconfigure Thunderbird from scratch after an upgrade.
Terminal shows:
JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error:
Can't find profile directory.
And after clicking Quit:
JavaScript error: resource://gre/modules/AsyncShutdown.jsm, line 694:
Error: Phase "xpcom-will-shutdown" is finished, it is too late to
register completion condition "UserInteractionTimer 1 for document
7f645eb33000"
- See attached screenshot.
+ See attached screenshot: focal-thunderbird-profile-bug.png
Thanks, Sean.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: thunderbird 1:68.4.1+build1-0ubuntu1
ProcVersionSignature: User Name 5.4.0-9.12-generic 5.4.3
Uname: Linux 5.4.0-9-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu15
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: ubuntu 2592 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: ubuntu 2592 F.... pulseaudio
BuildID: 20200110122930
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 20 14:43:03 2020
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:1141
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
- # interfaces(5) file used by ifup(8) and ifdown(8)
- auto lo
- iface lo inet loopback
+ # interfaces(5) file used by ifup(8) and ifdown(8)
+ auto lo
+ iface lo inet loopback
InstallationDate: Installed on 2018-06-06 (593 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
ProcEnviron:
- TERM=xterm-256color
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=en_US.UTF-8
- SHELL=/bin/bash
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
Profile1Extensions: extensions.sqlite corrupt or missing
Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile1Locales: extensions.sqlite corrupt or missing
Profile1PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/thunderbird/omni.ja:greprefs.js:1141
Profile1PrefSources: prefs.js
Profile1Prefs:
- extensions.lastAppVersion: "68.4.1" (prefs.js)
- security.sandbox.plugin.tempDirSuffix:
"18138464-d6cb-4282-a9d4-88ab6acfec88" (prefs.js)
+ extensions.lastAppVersion: "68.4.1" (prefs.js)
+ security.sandbox.plugin.tempDirSuffix:
"18138464-d6cb-4282-a9d4-88ab6acfec88" (prefs.js)
Profile1Themes: extensions.sqlite corrupt or missing
Profiles:
- Profile1 - LastVersion=68.4.1/20200110122930
- Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date)
+ Profile1 - LastVersion=68.4.1/20200110122930
+ Profile0 (Default) - LastVersion=68.4.1/20200110143530 (Out of date)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to focal on 2020-01-20 (0 days ago)
dmi.bios.date: 09/05/2018
dmi.bios.vendor: System76
dmi.bios.version: 1.05.12-0
dmi.board.asset.tag: Tag 12345
dmi.board.name: Galago Pro
dmi.board.vendor: System76
dmi.board.version: galp2
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: System76
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnSystem76:bvr1.05.12-0:bd09/05/2018:svnSystem76:pnGalagoPro:pvrgalp2:rvnSystem76:rnGalagoPro:rvrgalp2:cvnSystem76:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Galago Pro
dmi.product.sku: Not Applicable
dmi.product.version: galp2
dmi.sys.vendor: System76
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1860330
Title:
After upgrading from Eoan to Focal, I receive the error: "A newer
version of Thunderbird may have made changes to your profile which are
no longer compatible with this older version. Use this profile only
with that newer version, or create a new profile for this installation
of Thunderbird. Creating a new profile requires setting up your
accounts, calendars and add-ons again."
To manage notifications about this bug go to:
https://bugs.launchpad.net/thunderbird/+bug/1860330/+subscriptions
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