Dear Sir, Thanks for your prompt support. Kindly let me know where can I find the syslog file.
Regards, Prakash Shenoy. On Tue, 4 Feb 2020, 15:45 You-Sheng Yang, <1861...@bugs.launchpad.net> wrote: > @ppshenoy, could you reboot with following kernel parameters and paste > the screenshot (probably by camera) when it stuck at shutting down and > syslog file? > > 1. replace following line in your /etc/default/grub: > > GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" > > with: > > GRUB_CMDLINE_LINUX_DEFAULT="systemd.log_level=debug" > > 2. run `update-grub` to update grub config > 3. reboot with aforementioned changes > 4. shutdown and take a picture of messages printed in the console mode. > 5. attach both the picture and syslog > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1861645 > > Title: > PC fails to shutdown. > > Status in linux package in Ubuntu: > Incomplete > Status in systemd package in Ubuntu: > New > > Bug description: > I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 > 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any > problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown > keyboard and mouse are turned off but pc remains on. I have to turn the > mains power off to shutdown the pc. I think this is a major bug in Ubuntu > 19.10. I searched for a solution on the internet but could not find any > that works. Kindly help to fix it. > --- > ProblemType: Bug > ApportVersion: 2.20.11-0ubuntu8.2 > Architecture: amd64 > AudioDevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC0: prakash 1438 F.... pulseaudio > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 19.10 > InstallationDate: Installed on 2020-01-31 (2 days ago) > InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) > IwConfig: > lo no wireless extensions. > > eno1 no wireless extensions. > Lsusb: > Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub > Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse > Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB > Keyboard > Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > MachineType: Gigabyte Technology Co., Ltd. H370M-D3H > Package: systemd 242-7ubuntu3.2 > PackageArchitecture: amd64 > ProcFB: 0 i915drmfb > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic > root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7 > ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 > RelatedPackageVersions: > linux-restricted-modules-5.3.0-29-generic N/A > linux-backports-modules-5.3.0-29-generic N/A > linux-firmware 1.183.3 > RfKill: > > Tags: eoan > Uname: Linux 5.3.0-29-generic x86_64 > UpgradeStatus: No upgrade log present (probably fresh install) > UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 03/14/2019 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: F12 > dmi.board.asset.tag: Default string > dmi.board.name: H370M D3H-CF > dmi.board.vendor: Gigabyte Technology Co., Ltd. > dmi.board.version: x.x > dmi.chassis.asset.tag: Default string > dmi.chassis.type: 3 > dmi.chassis.vendor: Default string > dmi.chassis.version: Default string > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: > dmi.product.family: Default string > dmi.product.name: H370M-D3H > dmi.product.sku: Default string > dmi.product.version: Default string > dmi.sys.vendor: Gigabyte Technology Co., Ltd. > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1861645/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1861645 Title: PC fails to shutdown. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1861645/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
