Public bug reported:
I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a
cold boot, it boots fine, but any restart gives me errors in grub
("error: command not found") or drops me immediately to grub command
line where the SSD is not accessible.
Manual power off (or choosing shutdown rather than restart) and power on
and it works fine.
I believe this is a problem with NVMe power management. If I add:
nvme_core.default_ps_max_latency_us=0
to the boot parameters, the problem stops.
I have tried other Inspirons of the same model and the same problem
occurs. There are a series of similar problems with other Dell models
going back to 2015 at least, so perhaps there is a common cause.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: udisks2 2.8.4-1
ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
CustomUdevRuleFiles: 70-snap.core.rules
Date: Sun Apr 26 13:13:24 2020
InstallationDate: Installed on 2019-12-26 (121 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3493
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic
root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash
nvme_core.default_ps_max_latency_us=0 vt.handoff=7
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 088RVF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3493
dmi.product.sku: 0978
dmi.sys.vendor: Dell Inc.
Here is the output of nvme ctrl-id in case that's useful:
$ sudo nvme id-ctrl /dev/nvme0
NVME Identify Controller:
vid : 0x15b7
ssvid : 0x15b7
sn : 193631800750
mn : PC SN520 NVMe WDC 128GB
fr : 20220012
rab : 4
ieee : 001b44
cmic : 0
mdts : 7
cntlid : 1
ver : 10300
rtd3r : 7a120
rtd3e : f4240
oaes : 0x200
ctratt : 0x2
rrls : 0
oacs : 0x17
acl : 4
aerl : 7
frmw : 0x14
lpa : 0x2
elpe : 255
npss : 4
avscc : 0x1
apsta : 0x1
wctemp : 355
cctemp : 359
mtfa : 50
hmpre : 0
hmmin : 0
tnvmcap : 128035676160
unvmcap : 0
rpmbs : 0
edstt : 16
dsto : 1
fwug : 1
kas : 0
hctma : 0x1
mntmt : 273
mxtmt : 359
sanicap : 0
hmminds : 0
hmmaxd : 0
nsetidmax : 0
anatt : 0
anacap : 0
anagrpmax : 0
nanagrpid : 0
sqes : 0x66
cqes : 0x44
maxcmd : 0
nn : 1
oncs : 0x1f
fuses : 0
fna : 0
vwc : 0x1
awun : 0
awupf : 0
nvscc : 1
nwpc : 0
acwu : 0
sgls : 0
mnan : 0
subnqn : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B448B442C2CD4
ioccsz : 0
iorcsz : 0
icdoff : 0
ctrattr : 0
msdbd : 0
ps 0 : mp:2.50W operational enlat:0 exlat:0 rrt:0 rrl:0
rwt:0 rwl:0 idle_power:- active_power:-
ps 1 : mp:2.50W operational enlat:0 exlat:0 rrt:1 rrl:1
rwt:1 rwl:1 idle_power:- active_power:-
ps 2 : mp:1.70W operational enlat:0 exlat:0 rrt:2 rrl:2
rwt:2 rwl:2 idle_power:- active_power:-
ps 3 : mp:0.0250W non-operational enlat:5000 exlat:9000 rrt:3 rrl:3
rwt:3 rwl:3 idle_power:- active_power:-
ps 4 : mp:0.0025W non-operational enlat:5000 exlat:44000 rrt:4 rrl:4
rwt:4 rwl:4 idle_power:- active_power:-
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
** Description changed:
I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a
cold boot, it boots fine, but any restart gives me errors in grub
("error: command not found") or drops me immediately to grub command
line where the SSD is not accessible.
- Manual power off and power on and it works find.
+ Manual power off (or choosing shutdown rather than restart) and power on
+ and it works fine.
I believe this is a problem with NVMe power management. If I add:
nvme_core.default_ps_max_latency_us=0
to the boot parameters, the problem stops.
I have tried other Inspirons of the same model and the same problem
occurs. There are a series of similar problems with other Dell models
going back to 2015 at least, so perhaps there is a common cause.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: udisks2 2.8.4-1
ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
CustomUdevRuleFiles: 70-snap.core.rules
Date: Sun Apr 26 13:13:24 2020
InstallationDate: Installed on 2019-12-26 (121 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
- Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
- Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications
- Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
+ Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3493
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic
root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash
nvme_core.default_ps_max_latency_us=0 vt.handoff=7
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 088RVF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3493
dmi.product.sku: 0978
dmi.sys.vendor: Dell Inc.
** Description changed:
I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a
cold boot, it boots fine, but any restart gives me errors in grub
("error: command not found") or drops me immediately to grub command
line where the SSD is not accessible.
Manual power off (or choosing shutdown rather than restart) and power on
and it works fine.
I believe this is a problem with NVMe power management. If I add:
nvme_core.default_ps_max_latency_us=0
to the boot parameters, the problem stops.
I have tried other Inspirons of the same model and the same problem
occurs. There are a series of similar problems with other Dell models
going back to 2015 at least, so perhaps there is a common cause.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: udisks2 2.8.4-1
ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
CustomUdevRuleFiles: 70-snap.core.rules
Date: Sun Apr 26 13:13:24 2020
InstallationDate: Installed on 2019-12-26 (121 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3493
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic
root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash
nvme_core.default_ps_max_latency_us=0 vt.handoff=7
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 088RVF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3493
dmi.product.sku: 0978
dmi.sys.vendor: Dell Inc.
+
+
+ Here is the output of nvme ctrl-id in case that's useful:
+
+ $ sudo nvme id-ctrl /dev/nvme0
+ NVME Identify Controller:
+ vid : 0x15b7
+ ssvid : 0x15b7
+ sn : 193631800750
+ mn : PC SN520 NVMe WDC 128GB
+ fr : 20220012
+ rab : 4
+ ieee : 001b44
+ cmic : 0
+ mdts : 7
+ cntlid : 1
+ ver : 10300
+ rtd3r : 7a120
+ rtd3e : f4240
+ oaes : 0x200
+ ctratt : 0x2
+ rrls : 0
+ oacs : 0x17
+ acl : 4
+ aerl : 7
+ frmw : 0x14
+ lpa : 0x2
+ elpe : 255
+ npss : 4
+ avscc : 0x1
+ apsta : 0x1
+ wctemp : 355
+ cctemp : 359
+ mtfa : 50
+ hmpre : 0
+ hmmin : 0
+ tnvmcap : 128035676160
+ unvmcap : 0
+ rpmbs : 0
+ edstt : 16
+ dsto : 1
+ fwug : 1
+ kas : 0
+ hctma : 0x1
+ mntmt : 273
+ mxtmt : 359
+ sanicap : 0
+ hmminds : 0
+ hmmaxd : 0
+ nsetidmax : 0
+ anatt : 0
+ anacap : 0
+ anagrpmax : 0
+ nanagrpid : 0
+ sqes : 0x66
+ cqes : 0x44
+ maxcmd : 0
+ nn : 1
+ oncs : 0x1f
+ fuses : 0
+ fna : 0
+ vwc : 0x1
+ awun : 0
+ awupf : 0
+ nvscc : 1
+ nwpc : 0
+ acwu : 0
+ sgls : 0
+ mnan : 0
+ subnqn : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B448B442C2CD4
+ ioccsz : 0
+ iorcsz : 0
+ icdoff : 0
+ ctrattr : 0
+ msdbd : 0
+ ps 0 : mp:2.50W operational enlat:0 exlat:0 rrt:0 rrl:0
+ rwt:0 rwl:0 idle_power:- active_power:-
+ ps 1 : mp:2.50W operational enlat:0 exlat:0 rrt:1 rrl:1
+ rwt:1 rwl:1 idle_power:- active_power:-
+ ps 2 : mp:1.70W operational enlat:0 exlat:0 rrt:2 rrl:2
+ rwt:2 rwl:2 idle_power:- active_power:-
+ ps 3 : mp:0.0250W non-operational enlat:5000 exlat:9000 rrt:3 rrl:3
+ rwt:3 rwl:3 idle_power:- active_power:-
+ ps 4 : mp:0.0025W non-operational enlat:5000 exlat:44000 rrt:4 rrl:4
+ rwt:4 rwl:4 idle_power:- active_power:-
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1875213
Title:
Internal NVMe SSD fails after soft reboot
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+bug/1875213/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
