Public bug reported: Machine is a Dell XPS 2020 model 9300 Has two Thunderbolt 3 ports. Comes with a supplied Dell dongle to plug USB-A keys on the USB-C Thunderbolt 3 ports
I have several USB keys. All works fine. But I recently bought a pack of 3 USB keys from Kingston that keep disconnecring and reconnecting in loop every 5/6 seconds. Other USB keys do not show this problem : a Corsair 128 Gb key, about a dozen chinese made keys ranging from 4 Gb to 32 Gb. All work fine, none do disconnect. I am using a Ubuntu 18.04 LTS that came with the machine Up to date kernel, all updates applied I have tried both a Dell supplied USB-A <--> USB-C And a Rampow adapter Both show the same behavior from those Kington keys All three of them show the problem Connecting those keys on a Windows 10 does not show this problem Also, I have contacted Kingston support and they told me to try another OS So I booted on the machine the latest Fedora 32 and it shows the same disconnecring/connectint problem, exactly like my machine Ubunbu shows. Here is the lsusb : gilbert@asgard:/etc/default$ sudo lsusb Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 002: ID 0bda:58fe Realtek Semiconductor Corp. Bus 003 Device 003: ID 8087:0026 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 002: ID 0951:1666 Kingston Technology DataTraveler G4 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub It's the "0951:1666 Kingston Technology DataTraveler G4" device Sold as : Kingston DataTraveler 100 G3 - DT100G3/32GB-3P Pack of three 32 Gb keys Because the disconnects and reconnects are VERY regular this seems to be a power save issue I went into the BIOS and found nothing to turn off any power saving So I have no idea if there is one I have also tried to Blacklist that device in /etc/defaults/tlp : added : # Kington DataTraveler G4 USB_BLACKLIST="0951:1666" to /etc/default/tlp Followed with : sudo service tlp restart No change. Those keys keep connecting and disconnecting all the time Because all other USB keys and device do not show this behavior This rules out a defective hardware port... With the /etc/default/tlp change, this appears in the kern.log : May 31 00:50:01 asgard kernel: [ 2652.665344] sd 0:0:0:0: [sda] Mode Sense: 4f 00 00 00 May 31 00:50:01 asgard kernel: [ 2652.665683] sd 0:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA May 31 00:50:01 asgard kernel: [ 2652.668386] sda: sda1 sda2 sda3 May 31 00:50:01 asgard kernel: [ 2652.669374] sd 0:0:0:0: [sda] Attached SCSI removable disk May 31 00:50:01 asgard kernel: [ 2652.837762] ISO 9660 Extensions: Microsoft Joliet Level 3 May 31 00:50:01 asgard kernel: [ 2652.838780] ISO 9660 Extensions: Microsoft Joliet Level 3 May 31 00:50:01 asgard kernel: [ 2652.839299] ISO 9660 Extensions: RRIP_1991A May 31 00:50:08 asgard kernel: [ 2659.093957] usb 2-1: USB disconnect, device number 6 May 31 00:50:08 asgard kernel: [ 2659.094083] xhci_hcd 0000:00:0d.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state. May 31 00:50:08 asgard kernel: [ 2659.438335] usb 2-1: new SuperSpeed Gen 1 USB device number 7 using xhci_hcd May 31 00:50:08 asgard kernel: [ 2659.471899] usb 2-1: New USB device found, idVendor=0951, idProduct=1666, bcdDevice= 0.01 May 31 00:50:08 asgard kernel: [ 2659.471902] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 May 31 00:50:08 asgard kernel: [ 2659.471904] usb 2-1: Product: DataTraveler 3.0 May 31 00:50:08 asgard kernel: [ 2659.471906] usb 2-1: Manufacturer: Kingston May 31 00:50:08 asgard kernel: [ 2659.471908] usb 2-1: SerialNumber: 60A44C4266ADF3A0F62D50BD May 31 00:50:08 asgard kernel: [ 2659.481213] usb-storage 2-1:1.0: USB Mass Storage device detected May 31 00:50:08 asgard kernel: [ 2659.481524] scsi host1: usb-storage 2-1:1.0 May 31 00:50:09 asgard kernel: [ 2660.503900] scsi 1:0:0:0: Direct-Access Kingston DataTraveler 3.0 PQ: 0 ANSI: 6 May 31 00:50:09 asgard kernel: [ 2660.504484] sd 1:0:0:0: Attached scsi generic sg0 type 0 May 31 00:50:09 asgard kernel: [ 2660.505033] sd 1:0:0:0: [sda] 60437492 512-byte logical blocks: (30.9 GB/28.8 GiB) May 31 00:50:09 asgard kernel: [ 2660.505282] sd 1:0:0:0: [sda] Write Protect is off May 31 00:50:09 asgard kernel: [ 2660.505285] sd 1:0:0:0: [sda] Mode Sense: 4f 00 00 00 May 31 00:50:09 asgard kernel: [ 2660.505532] sd 1:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA May 31 00:50:09 asgard kernel: [ 2660.508194] sda: sda1 sda2 sda3 May 31 00:50:09 asgard kernel: [ 2660.510430] sd 1:0:0:0: [sda] Attached SCSI removable disk May 31 00:50:09 asgard kernel: [ 2660.679222] ISO 9660 Extensions: Microsoft Joliet Level 3 May 31 00:50:09 asgard kernel: [ 2660.680218] ISO 9660 Extensions: Microsoft Joliet Level 3 May 31 00:50:09 asgard kernel: [ 2660.680720] ISO 9660 Extensions: RRIP_1991A May 31 00:50:14 asgard kernel: [ 2664.917869] usb 2-1: USB disconnect, device number 7 May 31 00:50:14 asgard kernel: [ 2664.917918] xhci_hcd 0000:00:0d.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state. May 31 00:50:14 asgard kernel: [ 2665.254112] usb 2-1: new SuperSpeed Gen 1 USB device number 8 using xhci_hcd May 31 00:50:14 asgard kernel: [ 2665.287458] usb 2-1: New USB device found, idVendor=0951, idProduct=1666, bcdDevice= 0.01 May 31 00:50:14 asgard kernel: [ 2665.287460] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 May 31 00:50:14 asgard kernel: [ 2665.287461] usb 2-1: Product: DataTraveler 3.0 May 31 00:50:14 asgard kernel: [ 2665.287462] usb 2-1: Manufacturer: Kingston May 31 00:50:14 asgard kernel: [ 2665.287463] usb 2-1: SerialNumber: 60A44C4266ADF3A0F62D50BD May 31 00:50:14 asgard kernel: [ 2665.296510] usb-storage 2-1:1.0: USB Mass Storage device detected May 31 00:50:14 asgard kernel: [ 2665.296737] scsi host0: usb-storage 2-1:1.0 May 31 00:50:15 asgard kernel: [ 2666.517802] usb 2-1: USB disconnect, device number 8 May 31 00:50:15 asgard kernel: [ 2666.517850] xhci_hcd 0000:00:0d.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state. May 31 00:50:15 asgard kernel: [ 2666.834163] usb 2-1: new SuperSpeed Gen 1 USB device number 9 using xhci_hcd May 31 00:50:15 asgard kernel: [ 2666.871401] usb 2-1: New USB device found, idVendor=0951, idProduct=1666, bcdDevice= 0.01 May 31 00:50:15 asgard kernel: [ 2666.871424] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 May 31 00:50:15 asgard kernel: [ 2666.871425] usb 2-1: Product: DataTraveler 3.0 May 31 00:50:15 asgard kernel: [ 2666.871426] usb 2-1: Manufacturer: Kingston May 31 00:50:15 asgard kernel: [ 2666.871427] usb 2-1: SerialNumber: 60A44C4266ADF3A0F62D50BD May 31 00:50:16 asgard kernel: [ 2666.880533] usb-storage 2-1:1.0: USB Mass Storage device detected May 31 00:50:16 asgard kernel: [ 2666.880821] scsi host0: usb-storage 2-1:1.0 May 31 00:50:16 asgard kernel: [ 2667.678783] usb 2-1: USB disconnect, device number 9 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-5.0.0-1052-oem-osp1 5.0.0-1052.57 ProcVersionSignature: Ubuntu 5.0.0-1052.57-oem-osp1 5.0.21 Uname: Linux 5.0.0-1052-oem-osp1 x86_64 ApportVersion: 2.20.9-0ubuntu7.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gilbert 2162 F.... pulseaudio /dev/snd/pcmC0D0p: gilbert 2162 F...m pulseaudio CurrentDesktop: ubuntu:GNOME Date: Sun May 31 00:53:00 2020 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1+X00 GvfsMonitorError: This tool has been deprecated, use 'gio mount' instead. See 'gio help mount' for more info. HotplugNewDevices: HotplugNewMounts: /dev/sda1 /media/gilbert/Fedora-WS-Live-32-1-6 iso9660 ro,nosuid,nodev,relatime,nojoliet,check=s,map=n,blocksize=2048,uid=1001,gid=1001,dmode=500,fmode=400 0 0 InstallationDate: Installed on 2020-04-29 (31 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10 MachineType: Dell Inc. XPS 13 9300 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-1052-oem-osp1 root=UUID=5a3fd3ad-1ee6-42e6-a156-083b1afa390b ro quiet splash noibrs noibpb nopti nospectre_v2 nospectre_v1 l1tf=off nospec_store_bypass_disable no_stf_barrier mds=off tsx=on tsx_async_abort=off mitigations=off vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-5.0.0-1052-oem-osp1 N/A linux-backports-modules-5.0.0-1052-oem-osp1 N/A linux-firmware 1.173.18 SourcePackage: linux-oem-osp1 Symptom: storage UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/08/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.0.11 dmi.board.name: 077Y9N dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.0.11:bd05/08/2020:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn077Y9N:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9300 dmi.product.sku: 096D dmi.sys.vendor: Dell Inc. ** Affects: linux-oem-osp1 (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1881443 Title: Kingston 100 G3 DT100G3 keeps disconnecting and reconnecting To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-oem-osp1/+bug/1881443/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
